Customer Service in the Age of the Cloud

Fusion

Abstract:

The ability to provide excellent customer service matters more than ever, given the expectations of consumers today. Take a recent report from Microsoft on the state of customer service, for example. The company found that 67 percent of Americans consider the quality of customer support to be a "very important" factor with respect to brand loyalty. And that "quality" bar is being raised every year according to 56 percent of U.S. consumers.

Please complete and submit this form to have the white paper delivered straight to your inbox