Whitepaper Library

How to Visualize your Customer Service and IVR Experience

Jacada

With the ever growing number of smartphone/device users, more and more people are connected 24/7 to the internet and as such expect their data to be available at the tip of their fingertips. Listening to multiple and confusing options, pressing a digit that may or may not direct the caller to the correct department, repeating information and waiting on the line for the next available representative is becoming an obsolete experience in an age of smart device mania.

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