Whitepaper Library

The US Contact Center Decision-Makers’ Guide 2015

Jacada

The "US Contact Center Decision-Makers' Guide (2015 - 8th edition)" is the major annual report studying the performance, operations, technology and HR aspects of US contact center operations. This white paper is taken from “The Mobile Customer, “chapter of the report, discussing what it means to offer mobile customer service for both businesses and customers.

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