Whitepaper Library

Foundations for Delivering Self-Service Profitability and Customer Satisfaction

JD Power

Improved customer satisfaction and self-service usage can be a difficult goal for contact centers to achieve. In this Strategic solutions Series, Mark Miller, senior director of contact center solutions at J.D. Power, offers guidance to executives who are challenged to deliver both high customer satisfaction and high containment rates.

Please complete and submit this form to have the white paper delivered straight to your inbox

First Name *
Last Name *
Job Title *
Company *
Address *
Address2
City *
State *
Zip/Postal Code *
Country *
Work Phone *
E-mail Address *
This is the email address the file will be delivered to. Please confirm this is correct before submitting

By submitting your personal information, you agree that TMCnet and its partners may contact you regarding relevant content, products and special offers.