Whitepaper Library

Revolutionizing QA with Speech Analytics

Knoahsoft

Speech analytics can revolutionize the quality assurance function within the contact center by reducing the amount of time managers spend looking for calls to review by 80 percent. Speech-enabled precision monitoring allows 100 percent of calls to be captured, categorized and analyzed for trends and patterns which frees up managers to help with customer calls and coaching agents.

Download this white paper to learn how transitioning from traditional to precision monitoring streamlines the feedback process for managers and agents, reduces attrition, and improves the overall customer experience.

Please complete and submit this form to have the white paper delivered straight to your inbox

First Name *
Last Name *
Job Title *
Company *
Address *
Address2
City *
State *
Zip/Postal Code *
Country *
Work Phone *
E-mail Address *
This is the email address the file will be delivered to. Please confirm this is correct before submitting

By submitting your personal information, you agree that TMCnet and its partners may contact you regarding relevant content, products and special offers.