Whitepaper Library

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A New Way to Work: Futurist Insights to 2025 and Beyond

IBM | 10/07/2016

Get insights and strategies from futurists on transforming the workplace at the speed of customers.

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Government Faces Collaboration Challenges with Shadow IT

IBM | 10/07/2016

The average government agency uses 10 to 20 times the number of cloud services provided by its IT department. Do you know what exactly is running in the shadows, putting your organization at risk?

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Magic Quadrant for Web Conferencing

IBM | 10/07/2016

Web conferencing is emblematic of the dynamic blend of content and collaboration in the digital workplace. Conferencing markets converge as audio, video and Web mix with persistent spaces to enable faster decisions and remote teamwork.

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Forrester IBM Connections Total Economic Impact (TEI) Case Study

IBM | 10/07/2016

The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of implementing the IBM Connections social collaboration platform within their organizations to improve internal processes to engage, empower, and inspire both employees and customers.

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SD-Internet™: Enhancing the Public Cloud User Experience

TELoIP | 10/04/2016

Businesses’ growing reliance on cloud-based services and applications has increased their dependence on Internet access. For Service Providers, the key is to control the user Quality-of-Experience (QoE) and deliver carrier-grade public cloud services to the customer at broadband per-megabit prices. …

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Problem Solving Current Electronic Product Development Challenges

SunMan Engineering, Inc. | 09/29/2016

The history of electronic products started over 100 years ago. As time went on, consumer products were created and developed for use in everyday life. Today, our society is reliant on many of these technologies to get us through our day. Nowadays, these electronic systems are increasingly complex an…

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Advanced Persistent Threats: Detection, Protection and Prevention

Sophos | 09/29/2016

The threat landscape is changing, or is it?

Many papers on the topic of advanced persistent threats (APTs) begin with ominous references to the changing threat landscape and stories of how highly sophisticated cyber attacks are becoming more prevalent. That can be misleading. The majority of …

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Defeating the Targeted Threat: Bolster Your Defenses with a Sandbox Solution

Sophos | 09/29/2016

Keeping threats away from your network is a critical first line of defense. A sandbox automatically isolates files to determine if they’re safe, providing an instant additional layer of detection and protection. For many companies, these advanced technologies are too expensive and require additional…

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Mobile Containers Explained: The Russian Dolls of Mobile Security

Sophos | 09/29/2016

Whether you implement a Bring Your Own Device (BYOD) or Choose Your Own Device (CYOD) program, the number one concern is the same: security. Containers enable you to protect sensitive data and emails on tablets and smartphones regardless of who owns the device. They give IT the controls they need wi…

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Encryption Implementation: Getting it Right the First Time

Sophos | 09/29/2016

You’ve gone back and forth on encryption, its benefits and challenges, and you’ve made the decision: to keep your data truly safe, your organization needs encryption. So what now? You’ve got options available, but what is the best, safest way to implement encryption without disrupting your users’ wo…

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How to Stay Protected Against Ransomware

Sophos | 09/29/2016

Ransomware threats like Cryptowall, TeslaCrypt, and Locky are on the rise, targeting organizations of all sizes. This paper explains how these attacks work, and why a large number of new infections continue to surface despite existing protective measures. It also provides practical short- and long-t…

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Exploits. Intercepted.

Sophos | 09/29/2016

Exploits are one of the main techniques used by cybercriminals to spread malware. They take advantage of weaknesses in legitimate software products like Flash and Microsoft Office to infect computers for their criminal ends. A single exploit can be used by myriad separate pieces of malware, all with…

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Customer Service in the Age of the Cloud

Fusion | 09/26/2016

The ability to provide excellent customer service matters more than ever, given the expectations of consumers today. Take a recent report from Microsoft on the state of customer service, for example. The company found that 67 percent of Americans consider the quality of customer support to be a &quo…

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CRM Success: Top Impacts to the Success of CRM Implementations

Avtex | 08/31/2016

Customer relationships are complex. Today, more than ever before, implementations of these relationships touch larger lines of business and require multiple stakeholders of reviewers and approvers. Modern Customer Relationship Management (CRM) solutions are now layers of back-end connections and sys…

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A system of advanced, patient-centric healthcare

Infinite | 08/25/2016

The US healthcare market, one of the largest in the world, has led the way in innovation, with the discovery of new drugs and innovative delivery systems, as well as the development of high-precision procedures for diagnosis and effective treatment. The progress made, however, has come at a cost: a…

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The US Contact Center Decision-Makers' Guide 2016

LiveOps Cloud | 08/25/2016

In this 300-page, definitive analyst report, ContactBabel has surveyed more than 220 contact center professionals, and compiled comprehensive insight into the performance, operations, technology and HR aspects of US contact center operations – identifying six major pain points and providing specific…

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SIP Client Engine For IP-Phones - Technology Developers

Media5 Corporation | 08/24/2016

This article provides relevant guidelines for IP-Phone vendors, looking to support the decision making process on what would be their preferred solution when deciding to enable SIP on their IP-Phone platforms.

In this guide we’ll discuss:

- SIP stack integration common challenges
- …

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Increasing Fleet Profitability with Telematics

Geotab | 08/11/2016

Fleet Savings Report COI vs. ROI

Do you want to run a more profitable fleet? Read this white paper to discover how to uncover potential savings in the areas of safety, fuel, maintenance, and productivity. By pursuing these savings opportunities, You can increase fleet efficiency and improve …

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Defining the Mobile Cloud

Mitel | 08/10/2016

The mobile enterprise is here. It’s a product of the intersection of mobile, cloud, and real-time technologies and it’s a major shift.

Mitel worked with Mobile Squared to survey more than 3500 people across carriers and businesses of every size to assess the state of the market.

• …

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Opening Up Possibilities with Cloud Communications

Mitel | 08/10/2016

In businesses and organizations across the world, rooms once humming with wires, black boxes and blinking lights now sit empty. The cloud is the source of the transformation. Read on to find out why some IT pros have embraced it and why some haven’t made the jump.

In this guide, we’ll discuss…

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