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Next-Gen Cloud Contact Centers for Dummies

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A GridGain Systems In-Memory Computing White Paper

GridGain | 01/19/2017

With the cost of system memory dropping 30% every 12 months, in-memory computing has become the first choice for a variety of workloads across all industries. In-memory computing can provide a lower TCO for data processing systems while providing an unparalleled performance advantage.

In-memo…

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High Availability DNS Reduces Downtime Risk and Improves End-User Experience

Dyn | 12/15/2016

Global DNS performance and availability are critical to user experience. According to Gartner, “DNS is mission-critical to all organizations that connect to the internet. DNS failure or poor performance leads to applications, data and content becoming unavailable, causing user frustration, lost sale…

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Delivering the Promise and Value Through Outsourcing

USA800 | 12/08/2016

Take a look at how you can accurately assess the ROI of outsourcing a call center; what a good outsourcing opportunity looks like; warning signs of a break down after an outsourcing agreement is reached and potentially overlooked ROI opportunities. It’s all there in USA800's white paper Delivering t…

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High-Performance Data Architectures for the IoT: A GridGain Systems In-Memory Computing White Paper

GridGain | 11/29/2016

By 2020, Gartner expects the Internet of Things (IoT) to have over 20 billion connected things. With this many connected devices transmitting information, there will be an enormous amount of processing required to derive value from this data. To cope with this rapid expansion in the Internet of Thin…

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Four Futurists Give Insight into What It Means to be a Social Business

IBM | 11/16/2016

At Connect 2016, the premier social business and digital experience conference, IBM pulled together forward-thinking influencers we call Futurists to discuss what it means to be a social business today and in the future.

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Empower Innovation with the Right Unified Collaboration Solution

IBM | 11/16/2016

This comprehensive e-book delivers insight for IT leaders on how to choose the right collaboration solution. It covers the importance of collaboration, leveraging collaboration within organizations, and extending beyond. Key components include email, chat, meetings, content, social networking, and t…

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The Business Benefits of Managed IT Services

DSCI | 10/21/2016

Technology moves fast, but managed IT services will keep you ahead of the curve.

Companies of all sizes are putting their trust in managed IT services. According to industry research, 61% of businesses plan to invest in this solution within the next two years.

Although most businesses…

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The Business Benefits of Hosted UC

DSCI | 10/21/2016

A powerful way to keep your business connected. . .Hosted Unified Communications (UC) is dramatically changing the way companies do business. Hosted UC unleashes productivity by providing a full suite of advanced communications tools, combined with the benefits of outsourcing the management of the s…

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10 Hidden Costs of a Premises-Based Phone System

DSCI | 10/21/2016

Many premises-based phone system manufacturers claim that the five-year costs of their systems are lower than an equivalent cloud PBX alternative. What the premises guys won’t tell you about is all the extra hidden costs that come as a result of the limitations of their hardware and software.

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Data Man: Saving One Network at a Time

DSCI | 10/21/2016

Network problems can strike anywhere and at any time. Users fear them; IT departments dread them. That’s where our hero comes in to the story...

The Case of the Bandwidth Blunder

All was calm that sunny day in Server City. Steve Easton, the network administrator at the city’s biggest c…

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Measuring the Business Benefits of Knowledge Management for Customer Support

RightAnswers | 10/14/2016

This whitepaper reports on the measurable results customer service organizations have attained through knowledge management – or their “Return on Knowledge.” Successful companies recognize that customer service is one of their most vital business functions. Yet the knowledge needed to solve those p…

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UI Development and Graphics Strategies for Today's Embedded Devices: Performance Matters!

Mentor Graphics | 10/14/2016

The importance of getting your interactive graphical user interface (UI) right for the end user is absolutely critical to the success of any project. By understanding the most common occurring issues, or issues cited as the most frustrating/degrading experiences in the UI experience, and by taking a…

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Developing Effective Design Strategies For Today's Wearable Devices: Security

Mentor Graphics | 10/14/2016

We love our wearables, but wearable devices connected to public networks supporting bi-directional data flow make our devices...and us...highly susceptible to attack. Security can no longer be thought of as an “after thought” to embedded system design; development teams must design in security metho…

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A New Way to Work: Futurist Insights to 2025 and Beyond

IBM | 10/07/2016

Get insights and strategies from futurists on transforming the workplace at the speed of customers.

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Government Faces Collaboration Challenges with Shadow IT

IBM | 10/07/2016

The average government agency uses 10 to 20 times the number of cloud services provided by its IT department. Do you know what exactly is running in the shadows, putting your organization at risk?

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Magic Quadrant for Web Conferencing

IBM | 10/07/2016

Web conferencing is emblematic of the dynamic blend of content and collaboration in the digital workplace. Conferencing markets converge as audio, video and Web mix with persistent spaces to enable faster decisions and remote teamwork.

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Forrester IBM Connections Total Economic Impact (TEI) Case Study

IBM | 10/07/2016

The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of implementing the IBM Connections social collaboration platform within their organizations to improve internal processes to engage, empower, and inspire both employees and customers.

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SD-Internet™: Enhancing the Public Cloud User Experience

TELoIP | 10/04/2016

Businesses’ growing reliance on cloud-based services and applications has increased their dependence on Internet access. For Service Providers, the key is to control the user Quality-of-Experience (QoE) and deliver carrier-grade public cloud services to the customer at broadband per-megabit prices. …

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Problem Solving Current Electronic Product Development Challenges

SunMan Engineering, Inc. | 09/29/2016

The history of electronic products started over 100 years ago. As time went on, consumer products were created and developed for use in everyday life. Today, our society is reliant on many of these technologies to get us through our day. Nowadays, these electronic systems are increasingly complex an…

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Advanced Persistent Threats: Detection, Protection and Prevention

Sophos | 09/29/2016

The threat landscape is changing, or is it?

Many papers on the topic of advanced persistent threats (APTs) begin with ominous references to the changing threat landscape and stories of how highly sophisticated cyber attacks are becoming more prevalent. That can be misleading. The majority of …

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