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Enhancing The Guest Experience - Mobility Done Right
Jenne
Key findings from Extreme Networks’ CIO Summit reveal how innovation in mobility will shape the future of enterprise networking for sporting event venues and beyond.
Improving the Fan Experience with Mobility
What do you get when the CIOs from Boston’s top sports teams come together under one roof? We called it the CIO Summit, and the subject – mobility and innovation – couldn’t have been timelier. All enterprises today are confronted with the challenge of providing seamless internet access to today’s highly-mobile users. The sporting event venue business has the added challenge of providing that seamless Wi-Fi service “a.k.a. game-day experience” to several thousand mobile users in a densely populated area – once thought to be an impossible feat.
In Part I of our “Innovation in Mobility” series we will highlight how the New England Patriots, heralded as innovators in Wi-Fi, tackled the Wi-Fi challenge head- on and are now able to simultaneously deliver Wi-Fi to 70,000 people at Gillette Stadium. We will also share what our other Boston professional sports teams are doing to ensure they are evolving with their fans.

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Choosing The Right Wireless Intrusion And Prevention Policies
Jenne
The need for delivering quality wireless services in hospitality venues like hotels and big convention centers has been increasing. The availability and quality of Wi-Fi service is one of the most mportant factors for business travelers, event organizers, and holidaymakers when making their decisions about hotel booking. Some hoteliers offer free Wi-Fi hotspots in order to attract guests and differentiate their services, while others charge fees for Wi-Fi services. Typically, these hotspots use unsecure open authentication, so network administrators need to separate guest network access from core corporate network. With the presence of many Wi-Fi devices from guests who often run their own personal Wi-Fi hotspot, administrators need the best Wireless Intrusion Prevention System (WIPS), one that delivers no false positives for clients and access points. Also, increased emphasis by regulatory bodies like the Federal Communications Commission (FCC) and other government agencies on enforcement of laws related to RF jamming are making it crucial for WIPS systems to accurately identify unauthorized rogue devices before initiating air termination on these devices. Recently, there were incidents where the FCC imposed massive fines on organizations for wrongfully terminating personal Wi-Fi hotspots of guests in hospitality venues. This paper gives a quick overview best practices for device classification and policy enforcement while setting up a WIPS system.

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Broadband Over Existing Cable In Hotels
Jenne
Telephone wire and coaxial cable is found in every hotel guest room. At the most basic, these cables are used to deliver guest room entertainment to a television, and communications to a bedside phone. With the advent of Internet delivered content and ubiquitous smartphones, the guest expectations have far exceeded the ability of basic television and telephony communications. Additionally, the all-wireless nature and convenience of mobile devices has made 802.11 wireless networks preferred.
There are four methods to deploy 802.11 wireless into hotel guest rooms to service higher quantities of low power wireless devices.

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The Zadara Storage Cloud - A Validation of its Use Cases and Economic Benefits
Zadara Storage
Traditional CapEx storage infrastructure is no longer cost-effective and cannot keep up with your needs. This report by the Evaluator Group answers why and how the market is changing, where Zadara stands and how Zadara is effecting change in the market. Lastly, it defines “storage immortality” and how that results in a high-performing, cost-effective storage solution.
Solving Enterprise IT Challenges with Storage-as-a-Service
Zadara Storage
Software-Defined Storage architectures and as-a-service models are enabling organizations to take advantage of pay-as-you-go, flexible storage to meet changing business and application needs without compromising performance or security at lower costs. This eBook covers these topics including the storage-as-a-service model, storage challenges, on-premises versus traditional lease comparison, multi-tenancy, data protection and more.
The Zadara Storage Cloud
Zadara Storage
Recently, the IT industry has capitalized on two key innovations: cloud-based solutions and as-a-service solutions. This white paper goes into the technical details of how Zadara Storage provides both in their pure OpEx enterprise-grade storage solution in two delivery models: On-Premises and in the Cloud.
Zadara Storage for Managed Service Providers
Zadara Storage
This white paper shows the depth of Zadara Storage services and how they are deployed, managed, and monitored to create the best storage environment for each use case. This includes Zadara services, onboarding, training, tuning, support, servers/switches/disks, upgrades, chargeback/billing and more.
Netrepid Case Study - Netrepid eliminates CapEx agility challenges, while reducing cost and improving peformance
Zadara Storage
IT Service Provider, Netrepid, improved their performance by 80% by replacing their existing Dell infrastructure with VPSA Storage Arrays - on-premises, in their own data center. In addition to improving performance via resource isolation, Netrepid significantly reduced their storage costs and enhanced security.
People Power: CGS Ensures Customer Support Agents Are Successfully Prepared
CUSTOMER Magazine
It’s critically important for a contact center to recruit and hire the right people, provide them with the training required to do their jobs well, engage them in their tasks, staff them in the correct numbers, and support and encourage them along the way. CGS takes special care in addressing all of the above so the organizations that rely on it for contact center business process outsourcing can deliver the best possible customer experience.
People Power: CGS Ensures Customer Support Agents Are Successfully Prepared
CUSTOMER Magazine
Customer service means different things to different people. But, in the end, it’s about people – the people who are our customers, and the people we employ to serve them. Regardless of how we define service, it’s critically important for a contact center to recruit, hire, and train the right people, provide them with the training required to do their jobs well, engage them in their tasks, staff them in the correct numbers, and support and encourage them along the way.
Communications Service Providers: Complying With International Law Enforcement Mandates – or Not?
Subsentio
Recent US Executive Branch allegations of “wire-tapping” have generated controversy and confusion in the marketplace, not least among those charged with assisting law enforcement: communication service providers (CSPs).

In the U.S. alone, CSP compliance with legal mandates is mandatory and complicated, spanning an array of laws designed to protect public safety and customer privacy. When CSPs expand their networks internationally, this complexity rises geometrically: A CSP must support legal compliance rules in each nation where it does business.

In this unique white paper, Subsentio provides clarity on the rules and requirements of compliance with legal mandates for lawful intercept and customer records in the US and abroad.

What you will learn:

• Which CSPs these laws apply to in the US, and which are exempt.
• How legal compliance laws vary by nation – Some require legal compliance by providers of email, SMS and social media services.
• New data retention laws. Many nations now require service providers to retain customer records for months or years to assist in future investigations.
• How virtualization is changing not just network management but lawful intercept.
• New ways to save time and money on legal compliance.
A GridGain Systems In-Memory Computing White Paper
GridGain
MySQL® is a widely used, open source relational database management system (RDBMS) which is an excellent solution for many applications, including web-scale applications. However, its architecture has limitations when it comes to big data analytics.

As data volumes continue to increase exponentially, businesses continue to demand accurate real-time data analysis. That is extremely difficult to achieve with MySQL alone. Many MySQL users have leveraged additional open source and commercial solutions to enhance MySQL’s capabilities and add in-memory computing functionality.
However, these point solutions lack the full functionality of an in-memory computing platform like Apache® Ignite™.

This white paper will help you understand how Apache Ignite differs from these point solutions. You'll learn how incorporating Apache Ignite into your architecture can empower dramatically faster analytics and transactions when augmenting your current MySQL infrastructure.
How Social Media Ensures Effortless and Engaging Customer Experiences
Frost & Sullivan
Whether voicing issues or praising a brand, customers want experiences that are effortless and engaging. For organizations, in this age of striving for omnichannel customer service delivery, the primary goal is a smooth and seamless customer journey. Lowering customer effort and ensuring the seamless customer journey means having the right tools for the customer service agent. Agents need context and history, across channels, particularly when it involves social media.

In this article you will discover:

- Best practices for ensuring effortless customer engagement
- The business value of social customer service
- The right technologies to achieve exceptional customer service
Introducing the GridGain In-Memory Data Fabric
GridGain
This white paper discusses how the GridGain In-Memory Data Fabric easily powers both existing and new IOT applications in a distributed, massively parallel architecture on affordable, industry-standard hardware.

Gartner expects the Internet of Things (IoT) to have over 20 billion connected things by 2020. This many connected devices transmitting information will require an enormous amount of processing to derive value from this data. To cope with this rapid growth of the Internet of Things, successful IoT database platforms will need a data architecture which leverages in-memory computing. These architectures will address the significant challenges in terms of speed, scalability, variable workloads, and other issues created by IoT applications.

GridGain is an in-memory computing platform that delivers unprecedented speed and unlimited scale to modern data processing. Built on the Apache® Ignite™ open source project, GridGain enables high-performance transactions, real-time streaming, and fast analytics in a single, comprehensive data access and processing layer.

Unlike in-memory databases, GridGain works on top of existing databases and requires no rip-and-replace or any changes to an existing RDBMS. And, it can run on premise, in a hybrid environment, or on a cloud platform such as AWS, Microsoft Azure or Google Cloud Platform.

Read “Introducing the GridGain In-Memory Data Fabric” to learn how the features of GridGain can power your IoT applications.
Myths, Exaggerations And Uncomfortable Truths
IBM
Over the past few years, numerous reports have been published predicting how Millennials (those aged 21–34) would revolutionize the workplace. All have one common feature: they assume that Millennials are somehow different from their predecessors.

Read this research report to:
• Debunk five common myths about Millennials
• Uncover three “uncomfortable truths” that apply to employees of all ages
• Take with you five practical recommendations for helping a multigenerational workforce thrive in today’s volatile work environment
The Future Of Work On Digitally Proficient Teams
IBM
Everywhere we look, the tools and culture of work are changing. Everything is becoming computerized or digital. Everything is available online, accessible all day, every day, from almost anywhere, thanks to mobile devices likes phones, tablets and wearables. This “digital transformation” has changed our personal lives in areas such as online shopping, banking, and trip planning. Now that same digital transformation is reshaping our
work lives as well.

This report looks at the new era of work and highlights key areas where people should become proficient in
order to help teams work together effectively.
IBM Connections™ Brings Focused Collaboration To Teams Of Any Size
IBM
Cut through the clutter and collaborate more effectively.

Most businesses assert that people are their most valuable asset, but are they realizing the full potential of those people to drive innovation and competitive edge? Both teams and organizations are challenged with bringing focused collaboration to everyday work—a challenge that can be met with IBM Connections.

Read this white paper to learn more about:
--Team dynamics
--Connections' unified capabilities and benefits
--What's included in Connections' flexible, affordable bundles
--How our customers use Connections to solve their collaboration challenges
Why Now Is Time To Move To A Cloud Based Phone System
net2phone
It may be that the current contract for your premises-based phone system is up for renewal soon - or that you've simply been hearing great things about VoIP, hosted telephony, and SIP Trunking. Whatever the case, now more than ever, it's worth giving serious consideration to moving your business telecoms system into the future on a platform that's based in the cloud. Here are some reasons why.
Your Cloud PBX Questions Answered
net2phone
The days when a Private Branch Exchange or PBX was exclusively a clunky old box taking up space in a closet on your business premises are long gone. PBX and full-blown telecoms capabilities now exist in the cloud - and in this article, we'll be answering some of the typical questions that business users have about them.
Hosted PBX Vs.Onsite PBX
net2phone
For the organization looking to move away from its existing telephone system, there are many considerations to be made. The decision to move to VoIP is practically a no-brainer. The more difficult choice comes when deciding whether a premise-based solution or a cloud phone system will be best for the business. In this article, we'll examine the key differences between the two.
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