TMCnet offers this extensive library to help you productively perform research and analysis. Using simplified search criteria, this archive puts actionable, relevant information about communications and technology at your fingertips.

Are you interested in contributing your White Paper into the TMCnet White Paper Library, contact us now !

Featured Whitepapers

Next-Gen Cloud Contact Centers for Dummies

DOWNLOAD NOW

THE FUTURE OF CUSTOMER EXPERIENCE

DOWNLOAD NOW

How to get maximum productivity from your remote teams

DOWNLOAD NOW

Five Ways to Reduce the Cost and Complexity of File Sharing

DOWNLOAD NOW

Egnyte Solution Overview

DOWNLOAD NOW

White Paper Library Search

Title:

Categories: All Cable Cloud Computing CustomerZone360 Devs World Financial Fog Computing HealthTech Zone HTML5 InfoTech Internet Telephony IoT Evolution Mobility TechZone MSP Today NFV Zone SDN Zone TechZone360 Wearable Tech WebRTC

Company: All 128 Technology 4voice 8x8 Acuity Adallom Adlink Technology Inc. Aeris Alcatel Lucent Enterprise Alcatel-Lucent Alcatel-Lucent Enterprise Altair Semiconductor AT&T Authority Software Avalara Avaya AVTECH Avtex Box UK bpm'online Broadvoice BSQUARE Calabrio CallCabinet CallMiner Eureka Centerity CENTRI CGS Ciena Ciklum Citrix Clarity Connect Clear Harbor Coresite Corsa Security Cosemi Technologies, Inc. CSI CUSTOMER Magazine Darktrace Dell Expert Network Densify Denwa Digium DSCI Dyn Edify Egnyte Empirix Enghouse Systems Facilis Field Nation FileCatalyst Five9 Flexera Flexera Software FreeConferenceCall.com Frost & Sullivan Fusion Gemalto Genesys Geotab GetWireless GridGain Gryphon HARMAN HigherGround Hightail Hitachi Vantara Host in Ireland HP Hytera IBM IfByPhone Impact Learning Systems Imprivata Inference Solutions Infinite InMoment Integrhythm Inc. IntelePeer Intermedia Internap Interneer Intradiem ION Networks IoT Evolution Expo ISI Jacada JD Power Jenne Juniper Kajeet Kentik Klocwork Knoahsoft Leddartech LiveOps Cloud MaritzCX Mavatar Media5 Corporation Mentor Graphics Mimecast Mitel Monet Software NEC Nectar NeoVox net2phone Netscout Neustar NewVoiceMedia NICE inContact Nokia Nuance Numerex Okta Okta, Inc. Opengear Panasonic Pelion Project Insight Quest Data Protection Red Hat RightAnswers RingCentral RingCentral 2020 Riverbed Rohde & Schwarz SafeDNS Sangfor Sangoma SAP SCB Global Senet Sennheiser Serenova Sherweb Sierra Wireless Softchoice Sophos Spoken SPS & Microsoft Partner Stream StreamAnalytix Subsentio SunMan Engineering, Inc. Supermicro Surf Communication Solutions TantaComm TeamSupport TelcoAlert TELoIP Tely Labs The Weather Company, An IBM Business TMC TMCnet Transera Trisys Tyntec USA800 VanillaSoft Varonis Velocloud Virtual Hold Technologies Virtual Hold Technology VMware Vodafone VoIPShield VoltDelta Vtech VXi WorkFlex Xoriant Xura Ytel Zadara Storage Zuora

Five Cloud Deployment Mistakes that Will Cost You

Kentik | 01/18/2019

We hear about the many benefits of cloud-deployed applications including “faster,” “lower cost,” “improved ROI” and more. But when it comes to networking, it’s not that simple. Without visibility into how cloud resources are utilized, it’s easy to make costly mistakes.

Download Kentik&#39…

FREE PDF DOWNLOAD

A Fortune 100 Cable TV and Telecom Provider Enhances Customer Experience with a Customer 360 View, Using StreamAnalytix

StreamAnalytix | 12/18/2018

This US-based cable TV service provider was facing customer retention and customer acquisition challenges and was looking to develop enhanced capabilities to offer personalized customer service and offers on-the-go.

StreamAnalytix platform provided a real-time customer 360 view, enabling micr…

FREE PDF DOWNLOAD

The Bottom Line of Better Call Experiences

Neustar | 12/12/2018

In our increasingly digital world, phone calls provide rare moments of human connection with customers. But the scourge of robocalls and call fraud has compromised this key communication channel. Neustar's Branded Contact Management solutions help improve outbound call engagement and bottom …

FREE PDF DOWNLOAD

Customer Engagement and the Call Experience

Neustar | 12/12/2018

The rise in robocalling and call fraud has impacted consumers, businesses and customer engagement. Forrester’s Kate Leggett was a recent guest speaker in our webinar and we sat down with her to answer questions on the importance of delivering great experiences to your customers over the voice channe…

FREE PDF DOWNLOAD

Gartner Report: How to Select Live Chat Applications for Customer Engagement

Nuance | 10/02/2018

Live chat apps are fast becoming a vital engagement channel, but too often they’re just seen as a way to get costs down, rather than a way to enhance the customer experience and increase sales.

The truth is, with the right app, there’s so much more you could be getting from your live chat …

FREE PDF DOWNLOAD

The ROI of Digital Customer Engagement: 8 examples of companies winning big with virtual assistants and live chat

Nuance | 10/02/2018

Digital engagement channels, whether through self-service options like a virtual assistant or through the one-on-one personal attention of live chat, give customers the personalized, immediate assistance they want.

On their own, they deliver fast, contextual assistance while cutting the cost-…

FREE PDF DOWNLOAD

Forrester Report: The Top 10 Chatbots for Enterprise Customer Service

Nuance | 10/02/2018

Customers love to self-serve—in fact, 44 percent of US consumers prefer interacting with chatbots over humans for customer service. As enterprises, governments and other organizations look to add chatbots and virtual assistants, vendors have been scrambling to meet demand—yet most don’t seem to meet…

FREE PDF DOWNLOAD

3 High-Impact Use Cases For Contact Center Analytics

Nuance | 10/02/2018

Considering that across industries, reports show that superior customer experience correlates to faster revenue growth, your entire contact center strategy should be designed to deliver an ever-improving customer experience. What makes your customers feel appreciated and valued? What processes cou…

FREE PDF DOWNLOAD

Reduce Compliance Risk With Interaction Analytics

Nuance | 10/02/2018

Today’s customer service expectations are more complex than ever before, requiring omnichannel experiences, personalization, contextual continuity, and speed. As if that’s not hard enough, contact centers also have to comply with often complicated or vague regulatory requirements that can make it h…

FREE PDF DOWNLOAD

Colocation for Financial Services: Turning Obstacles into Opportunities

Coresite | 10/02/2018

Advanced technology is no longer just a means for financial services companies to differentiate themselves. Today, it’s necessary just to stay operational. It’s not surprising then, that financial services companies place a higher priority on digital transformation than any other industry. This eBoo…

FREE PDF DOWNLOAD

Beyond Data and Graphs: Putting Analytics to Work in the Contact Center

Nuance | 08/28/2018

The conversations between your customers and agents contain invaluable insights—if you have the right tools to easily interpret and act on the findings.

Read this Frost & Sullivan white paper to learn how a best-in-class analytics solution can transform oceans of interaction data into act…

FREE PDF DOWNLOAD

High Performance, Real-time Data Architecture for the Internet of Things

GridGain | 08/28/2018

Over the last decade, Internet of Things (IoT) adoption has exploded. Today there are more connected
devices than people. These devices range from smart phones and wearables, to connected vehicles, to
industrial equipment, and more. By 2020, Gartner expects the IoT to have over 20 billion conn…

FREE PDF DOWNLOAD

Just Add Weather: How Weather Insights Can Grow Your Bottom Line

The Weather Company, An IBM Business | 08/08/2018

Analytics and data management can help you increase revenues and reduce costs caused by weather. Every industry has to plan for weather events, and The Weather Company offers the tools to learn how weather impacts revenues and cost, by vertical.

This whitepaper discusses how to measure weath…

FREE PDF DOWNLOAD

Building a Product with a Remote Development Team in 2018

Ciklum | 06/20/2018

Hiring the right people and remaining focused is crucial when partnering with other firms for software development, which has become more popular than ever. No matter the scale, there are a few things every organization needs to consider before deciding on a digital solutions provider.


FI…

FREE PDF DOWNLOAD

10 Benefits of 4Voice’s Business VoIP Solutions Infographic

4voice | 06/18/2018

Download our infographic and find out the top 10 reasons why customers can’t get enough of 4Voice’s top quality service, white glove customer care, and upfront competitive costs!

FREE PDF DOWNLOAD

Quick-Start Guide to Upgrading Your Office from Landlines to VoIP:

4voice | 06/18/2018

Let’s face it, office transitions rarely occur without a hitch. Fortunately, VoIP systems are known for their simplicity, quick and easy installation and great prices. Ensure a smooth transition of your office phone upgrade by downloading our manual below!

FREE PDF DOWNLOAD

13 Problems that Upgrading your Office to a VoIP Solution Can Solve:

4voice | 06/18/2018

Businesses operating on outdated technology are quickly falling behind their more modern competitors. Despite the clear benefits of adopting new technologies, many CEOs avoid transitions that could slow progress, monopolize management time and decrease productivity. Phone systems, however, are becom…

FREE PDF DOWNLOAD

Beyond Data and Graphs:
Putting Analytics to Work in the Contact Center

Nuance | 05/24/2018

The conversations between your customers and agents contain invaluable insights—if you have the right tools to easily interpret and act on the findings.

Read this Frost & Sullivan white paper to learn how a best-in-class analytics solution can transform oceans of interaction data into act…

FREE PDF DOWNLOAD

Harnessing the power of speech analytics:
6 ways speech analytics improves contact center efficiency and performance

Nuance | 05/24/2018

The conversations between your customers and agents contain invaluable insights—if you have the right tools to easily interpret and act on this dialogue. Unfortunately, most organizations waste time manually mining only a subset of customer interaction data, or worse yet, do nothing with it at all. …

FREE PDF DOWNLOAD

Voice Reimagined: How AI is delivering a modern voice experience—in the IVR and beyond

Nuance | 05/24/2018

With the rise of speech interfaces on an ever-expanding array of mobile and IoT devices, consumers are used to getting what they need through simple voice commands. In a voice-everywhere world, the clock is ticking for contact center leaders to rethink the role of voice in their IVR and beyond.
<…

FREE PDF DOWNLOAD

First 1 2 3 4 5 6 7 8 9 10  ... Last