Whitepaper Library

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Case Study: NJ 2-1-1 Success Story: Passing the Ultimate Test

Five9 | 02/06/2014

As an emergency information provider, NJ 2-1-1 needs to get the right answers to their customers as fast as possible. When the company realized their legacy contact center couldn't support the necessary call volume, they knew they needed to upgrade.

Check out this brief case study to learn ho…

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DirectBuy San Diego Success Story: Revving Up Calls- and Profits

Five9 | 02/06/2014

DirectBuy, a wholesale-direct seller of consumer products and services, was having trouble with a slow outbound calling process. Their contact system was too rigid - it only allowed one-to-one calls and had not efficient means of weeding out "do not call" customers. As a re…

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Customer Magazine: Strategic Solutions Series (JD Power)

JD Power | 01/24/2014

Your contact center relies on benchmarking performance to assess and strategize key business objectives. But, is your organization falling victim to benchmarking hazards? In this whitepaper, Mark Miller, senior director of contact center solutions at J.D. Power, explains benchmarking hazards to avoi…

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Fixing the Everyone Problem

Varonis | 01/22/2014

Every organization stores volumes of data on their file servers, NAS devices, and in SharePoint and Exchange, yet it is almost impossible to manually answer critical data management and protection questions. Read this whitepaper to find out how to automate access control clean-up and management - wi…

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Faster SharePoint Migrations with Varonis

Varonis | 01/22/2014

Varonis data governance software can help expedite and streamline the migration of unstructured data from file shares to SharePoint servers and once complete, Varonis can continue to provide the recommendations for access controls that will ensure need to know based access that is in step with data …

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VoIP Security: More Than Just IT Risk

VoIPShield | 01/14/2014

With VoIP adoption on the rise, businesses face growing risk from a wide range of threats targeted at their data networks. VoIP may be attractive for its economic benefits, but without proper security in place, it will be the weak link in your data security chain that hackers will quickly exploit. T…

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Defend Against Injection-based Attacks

Klocwork | 01/07/2014

It goes without saying that as software becomes more prevalent in our daily activities, it becomes imperative that we implement that software in the most secure manner possible.

Software is everywhere and touches everything we do - from the computers we work on to life-saving insulin pumps an…

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Making the Leap: Taking your Call Center to the Cloud

Genesys | 01/02/2014

If you manage or work in a call center, you're aware that customer frustration is one of the biggest challenges you face. But even the best-managed call centers can only do so much. Fortunately, there's a new way to handle customers where they can feel like they have more control, can get their answ…

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