Whitepaper Library

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Contact Center Disaster Recovery and Business Continuity

RingCentral | 09/16/2021

Communication is often considered the lifeblood of business. However, many business functions can continue without phones. This is not the case with a contact. If a disaster takes down the calling capabilities and other communication channels used by agents, the contact grinds to a halt. The damage …

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IoT at the Edge: HOW AI WILL TRANSFORM IOT ARCHITECTURE

Kajeet | 04/26/2021

Making sense of the vast amounts of information gathered by IoT devices can be a serious challenge, but thanks to advancements in AI and machine learning, we can now use AI to lower costs and improve productivity through data- driven decision-making and smart automation. Download this whitepaper to…

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Enabling Smarter Industrial Processes with Edge-to-Cloud Intelligence

Sierra Wireless | 04/23/2021

Recently, Beecham Research conducted a survey among industrial sector professionals to learn more about the challenges they see in introducing smart industrial processes. This report consolidates the survey findings and examines how new computing models, such as edge-to-cloud, bring the power and fl…

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SafeDNS For MSPs and MSSPs- Reduce threats and save support time

SafeDNS | 04/13/2021

As a result of a long-term experience with MSPs and MSSPs, we are relaunching our program for the MSP sector to offer cloud web filtering control and provide defense against web-based threats by stopping malicious resources at the DNS layer. SafeDNS offers a range of services and revenue opportuniti…

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Enable Clients to Work Without Compromise

Egnyte | 04/08/2021

We are the ONLY all-in-one solution for content collaboration, protection, compliance and threat prevention.

Egnyte provides your clients with fast, real-time access to their files and folders via their desktop, Windows, Apple, or Android devices, whether they are in the office or working fro…

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The Future of IVR Customer Service Assurance

Empirix | 04/07/2021

Enabling customers to use self-service tools such as IVRs are critical for efficient, cost-effective business operations. But systems that are poorly optimized lead to more problems than they solve. Having a clear understanding of how well your IVR is working to serve the needs of your customers is …

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WEBINAR: Verizon’s Strategies for Improving Customer Experience from Remote Agent to Data Center

Empirix | 04/01/2021

Companies that employ long-term strategies for managing CX disruption from the data center to remote agent environments could save billions in productivity, lost sales and customer churn each year. Telecommunications giant, Verizon, has done just that and shares their strategies (and lessons learned…

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Ten Tips for Developing a Powerful End-to-End Contact Center Testing Plan

Empirix | 04/01/2021

To achieve the time and money savings that pre-deployment testing offers, you need in-depth strategy and execution plans.

This white paper provides actionable information to ensure you achieve your testing goals.

Read this white paper to discover:
• Detailed guidelines for developin…

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Workplace transformation for the dynamic workforce

SCB Global | 02/23/2021

Remote working has very quickly become the new normal and is forecasted to persist long after the pandemic has receded. Going forward, enterprises will have to define a future workplace that embraces agility and resilience whist offering choice and flexibility to employees. Many companies are beginn…

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The Wireless Internet of Things (IoT) Is Destined to Make Factories Smarter

Rohde & Schwarz | 02/12/2021

High costs, the use of old technologies, broken supply chains, a lack of production visibility, incongruency on what to measure and a lack of IT/OT integration are just a few factors keeping factories from running at full capacity.

To overcome these inefficiencies, companies are looking for n…

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Effective Remote Privileged Access for MSPs

ION Networks | 01/26/2021

The massive rise in remote working fuelled by the COVID-19 pandemic has lead to an increased number of endpoints for MSPs to manage, while at the same time Cyber attacks on MSPs are escalating, so the need for secure privileged access has never been greater. This paper explores how secure endpoint m…

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A New Approach to Zero Trust Privileged User Access

ION Networks | 01/26/2021

Our hyper-connected world is making traditional security perimeters increasingly vulnerable. The growth of cloud, mobile and virtualization are blurring security boundaries, IT departments are increasingly working remotely, and independent contractors, managed service providers, and freelancers all …

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DELL EXPERT NETWORK HELPS MANAGED SERVICE PROVIDERS AND IT CONSULTANTS GUIDE SMB CLIENTS TOWARD A MODERN IT FUTURE

Dell Expert Network | 01/21/2021

With digital transformation an imperative for SMBs, managed service providers and IT consultants can tap into Dell’s expertise to help their clients move to Microsoft 365, using the latest PCs and laptops from Dell.

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Evaluate Approaches to Cloud for Optimal Business Results

Dell Expert Network | 01/21/2021

Understanding the essential steps for successful hybrid cloud adoption- from cloud-ready servers that deliver efficient application performance and flexibility to hybrid cloud architectures- makes it easier for small enterprises and businesses to control data and scale to meet changing demands.

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Data: A Resource Much Too Valuable to Leave Unprotected

Dell Expert Network | 01/21/2021

With so much riding on the security, reliability and availability of data resources, technology executives and their MSPs must make it a priority to deploy the solutions companies need to keep data as safe and secure as possible. Learn how with Dell’s Data protection whitepaper.

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Contact Center Agility in the Post-COVID World

NICE inContact | 01/21/2021

Get the latest trend report in this new white paper from DMG Consulting.

The shift to a work-from-anywhere workforce is not likely to slow down in contact centers, even after this year. It’s time to reimagine remote agent hiring. The latest research in this new white paper can help.

Do…

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IT Planning and Provisioning at the Speed of Business

Dell Expert Network | 01/14/2021

Learn how Dell’s free workload placement decision platform, Live Optics, provides all the information planners need, removing the guess work from resource allocation and shortening the process from weeks or months to point-and-click speed. This gives MSPs an opportunity to build revenue-generating …

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A comprehensive approach to the IoT challenge

Alcatel-Lucent Enterprise | 12/11/2020

The Internet of Things (IoT) is a hot topic in all industry sectors, including residential and commercial markets. In the enterprise arena, digital transformation is accelerating the number of IoT devices being connected and accessing applications and data.

This whitepaper looks at how IoT i…

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Native Azure Compliance Recording for Microsoft Teams

CallCabinet | 11/18/2020

With 115 million active Microsoft Teams users, the demand for compliance tools has risen dramatically. We’ll lay out the most common compliance challenges and show how the Azure infrastructure that Teams is built on can be used to address the regulatory requirements of any industry.

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Solving the Top 3 Privileged User Access Problems

ION Networks | 11/17/2020

The traditional security perimeters used by organizations are vulnerable, and fast-growing technologies like cloud, mobile and virtualization are blurring these boundaries. Cyber criminals know this and exploit any vulnerabilities to access lucrative data, such as customer identities, financial info…

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