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Featured Whitepapers

The US Customer Experience Decision-Makers' Guide 2022–23

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Next-Gen Cloud Contact Centers for Dummies

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How RingCentral helped these 6 companies better serve their customers

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An introduction to AI in customer service

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5 ways AI can transform your customer experience

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The US Customer Experience Decision-Makers’ Guide 2022–23

RingCentral | 11/01/2023

ContactBabel shares their comprehensive report on how contact center industry experts are investing in the customer experience. Ready to transform your own customer experience strategy? Download the report.

The“US Customer Experience Decision-MakersGuide (2022-23 – 5th edition)” is a major an…

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Next-Gen Cloud Contact Centers for Dummies

RingCentral | 11/01/2023

In this book, find out how a next-gen cloud contact center can help your organization deliver the experiences your customers demand, what a modern cloud contact center looks like, and how you can implement the contact center of the future in your organization today.


About This Book

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How RingCentral helped these 6 companies better serve their customers

RingCentral | 11/01/2023

Find out how these six organizations built stronger customer relationships from one deeply-integrated, unified communications and customer service platform.

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An introduction to AI in customer service

RingCentral | 11/01/2023

Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an introduction to how customer service leaders are using AI to improve their customer experience.

A…

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5 ways AI can transform your customer experience

RingCentral | 11/01/2023

AI has become a sophisticated tool to enhance both agent and customer experiences. Learn the top ways that AI is transforming how businesses deliver customer service in our new ebook.

The processes and tools used to deliver customer service may change rapidly, but one thing remains the same: …

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Building a Business Case for CX

RingCentral | 11/01/2023

Customer experience has become critical. Today’s customers expect brands to not only meet their needs, but bend over backward to provide exceptional all-encompassing support. Achieving this level of success requires more than just your average contact center setup or friendly employee, it comes from…

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The Cloud, Infra, and Security Landscape for Independent Software Vendors (ISVs)

Xoriant | 03/20/2023

To deliver software products at digital speed and stay relevant, ISVs are relying on multi-cloud and hybrid infrastructures which can be difficult to architect, monitor, and manage. And once you commit to cloud first, your teams may run into resource bandwidth and security challenges that impede rig…

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Five Ways to Reduce the Cost and Complexity of File Sharing

Egnyte | 11/12/2021

The legacy file server is dead! Have clients that are looking to replace their file servers? Looking for a solution that is easy to deploy and manage?

In this ebook Egnyte shares 5 ways you can reduce the cost and complexity of file sharing.

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Egnyte Solution Overview

Egnyte | 11/12/2021

Egnyte is the only all-in-one platform that combines data-centric security and governance, AI for real-time and predictive insights, and the flexibility to connect with the content sources and applications your business users know and love — on any device, anywhere, without friction.

In this …

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Protect and Grow your Business with Egnyte

Egnyte | 11/12/2021

Egnyte partners with IT Service Providers to bring content collaboration and governance to organizations all over the world. Our diverse set of partners serve customers of all sizes and industries globally.

When you join our Egnyte MSP partner program, you receive exclusive benefits such as:…

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Enabling Smarter Industrial Processes with Edge-to-Cloud Intelligence

Sierra Wireless | 04/23/2021

Recently, Beecham Research conducted a survey among industrial sector professionals to learn more about the challenges they see in introducing smart industrial processes. This report consolidates the survey findings and examines how new computing models, such as edge-to-cloud, bring the power and fl…

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SafeDNS For MSPs and MSSPs- Reduce threats and save support time

SafeDNS | 04/13/2021

As a result of a long-term experience with MSPs and MSSPs, we are relaunching our program for the MSP sector to offer cloud web filtering control and provide defense against web-based threats by stopping malicious resources at the DNS layer. SafeDNS offers a range of services and revenue opportuniti…

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The Future of IVR Customer Service Assurance

Empirix | 04/07/2021

Enabling customers to use self-service tools such as IVRs are critical for efficient, cost-effective business operations. But systems that are poorly optimized lead to more problems than they solve. Having a clear understanding of how well your IVR is working to serve the needs of your customers is …

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WEBINAR: Verizon’s Strategies for Improving Customer Experience from Remote Agent to Data Center

Empirix | 04/01/2021

Companies that employ long-term strategies for managing CX disruption from the data center to remote agent environments could save billions in productivity, lost sales and customer churn each year. Telecommunications giant, Verizon, has done just that and shares their strategies (and lessons learned…

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Ten Tips for Developing a Powerful End-to-End Contact Center Testing Plan

Empirix | 04/01/2021

To achieve the time and money savings that pre-deployment testing offers, you need in-depth strategy and execution plans.

This white paper provides actionable information to ensure you achieve your testing goals.

Read this white paper to discover:
• Detailed guidelines for developin…

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Workplace transformation for the dynamic workforce

SCB Global | 02/23/2021

Remote working has very quickly become the new normal and is forecasted to persist long after the pandemic has receded. Going forward, enterprises will have to define a future workplace that embraces agility and resilience whist offering choice and flexibility to employees. Many companies are beginn…

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The Wireless Internet of Things (IoT) Is Destined to Make Factories Smarter

Rohde & Schwarz | 02/12/2021

High costs, the use of old technologies, broken supply chains, a lack of production visibility, incongruency on what to measure and a lack of IT/OT integration are just a few factors keeping factories from running at full capacity.

To overcome these inefficiencies, companies are looking for n…

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Effective Remote Privileged Access for MSPs

ION Networks | 01/26/2021

The massive rise in remote working fuelled by the COVID-19 pandemic has lead to an increased number of endpoints for MSPs to manage, while at the same time Cyber attacks on MSPs are escalating, so the need for secure privileged access has never been greater. This paper explores how secure endpoint m…

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A New Approach to Zero Trust Privileged User Access

ION Networks | 01/26/2021

Our hyper-connected world is making traditional security perimeters increasingly vulnerable. The growth of cloud, mobile and virtualization are blurring security boundaries, IT departments are increasingly working remotely, and independent contractors, managed service providers, and freelancers all …

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DELL EXPERT NETWORK HELPS MANAGED SERVICE PROVIDERS AND IT CONSULTANTS GUIDE SMB CLIENTS TOWARD A MODERN IT FUTURE

Dell Expert Network | 01/21/2021

With digital transformation an imperative for SMBs, managed service providers and IT consultants can tap into Dell’s expertise to help their clients move to Microsoft 365, using the latest PCs and laptops from Dell.

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