Whitepaper Library

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128 Technology SASE Architecture

128 Technology | 10/27/2020

In its 2019 Hype Cycle for Enterprise Networking report, Gartner defines SASE (secure access service edge) — pronounced “sassy” — as an emerging market that combines elements of Software-defined Wide Area Network (SD-WAN) and network security into a single cloud-managed package. Gartner has labeled …

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Automating Firewall Virtualization is Easy

Corsa Security | 10/26/2020

Current firewall architectures are complicated, do not scale and lock you in. That’s why many look at virtualization to solve the issue just like it did for data centers and the cloud. But to make virtualization consumable, you need a turnkey platform that offers simple, automated virtualization of …

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DELL EXPERT NETWORK CAN TURBOCHARGE YOUR MSP BUSINESS

Dell Expert Network | 10/21/2020

Learn how Dell’s MSP support program can help turbocharge your MSP business. The Dell Expert Network is a one-stop shop that makes business engagement easier and helps you better serve your small business customers.

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Enhance Your Business Continuity Plan And Protect Your IT Facilities With Proactive Environment Monitoring From Room Alert

AVTECH | 10/20/2020

Business Continuity Plans are critical to protecting organizations against costly downtime and data loss. Data centers, server rooms, telecom closets and other IT facilities are particularly vulnerable to downtime caused by factors such as temperature, humidity, power loss and more. Learn why enviro…

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Moving to the Cloud

Sangoma | 10/20/2020

Businesses are increasingly compelled to look for effective ways to reduce telecommunication expenses due to the growing trend of workforce mobility and budgetary constraints. To reduce equipment implementation, maintenance costs, and expenditure on IT staff training, businesses are rapidly switchi…

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The Changing Customer Journey

Edify | 10/14/2020

The customer is as kingly as he’s ever been, armed with 24/7 access and the power to elevate or nearly erase a brand’s reputation with a few screen taps.

Brands must now push the boundaries of business communications to undreamed-of heights to create true customer delight. But first, brands m…

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Accelerating File Transfers

FileCatalyst | 09/21/2020

The purpose of this white paper is to address key issues organizations encounter when using
legacy TCP-based file transfer tools. It will also outline several common file sharing methods,
and the issues inherent with each. FileCatalyst solutions are also outlined with details on how
they ov…

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Self-Service Maturity Model: Gaining a Competitive Advantage from Self-Service

Inference Solutions | 08/27/2020

Written By: DMG Consulting LLC <BR><BR>
Voice self-service has changed dramatically since voice response units (VRUs) first came on the scene in the early 1980’s. The self-service market has grown and expanded during the past 40 years, and it’s time for organizations to adopt the curr…

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Why You Need to Embrace Conversational AI for Customer Care

Inference Solutions | 08/27/2020

Written By: Joseph Williams, Analyst, BC Strategies<BR><BR>Ask your CMO or your CRO whether customer success is key to thriving in this digital era. Then ask them how artificial intelligence is going to redefine how customers can achieve success.

Gartner has already done these sur…

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Buyers Guide to Intelligent Virtual Agents and Chatbots

Inference Solutions | 08/27/2020

Major advancements in Artificial Intelligence (AI), Speech Recognition and Natural Language Processing have given organizations that need to automate self-service a giant leap forward. For the first time ever, companies of all sizes can now use Virtual Agents to reduce costs and improve the customer…

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4 SIMPLE STEPS FOR DEPLOYING IoT: MANAGING THE ECOSYSTEM

Aeris | 08/17/2020

This whitepaper looks at the basic needs for an IoT deployment, specifically focusing on the necessary technology, required coverage, a comprehensive level of support, and connectivity management. Download now to dive in!

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LTE-M Pain Points Infographic

Aeris | 08/17/2020

As a leading, global provider of cellular IoT connectivity, Aeris has connected millions of devices around the world. We've designed our LTE-M offering to help you overcome common connectivity challenges and set the bar for quality service in your industry. Download this infographic to get s…

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AERIS FUSION IoT NETWORK: BEST-IN-CLASS CONNECTIVITY

Aeris | 08/17/2020

The Aeris Fusion IoT Network is an intelligent solution for connecting IoT devices across 2G, 3G, LTE, LTE-M, and NB-IoT, and is the first-ever intelligent, 5G-ready solution designed to enable innovation specifically for LTE-M deployments. Download this overview to learn more about Aeris’ best-in-c…

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How to Choose Your IoT Connectivity Technology

Aeris | 08/17/2020

In this infographic, read about the key considerations for de-risking global expansion - selecting connectivity technology for the expansion regions; choosing distribution partners and technologies for scalable operations; and managing regional security and regulations. Download now to figure ou…

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REMOTE AGENT PLAYBOOK

RingCentral 2020 | 06/02/2020

This is a manual to help you prepare your contact center with a business continuity plan to make remote work a functional reality.
While working remotely continues to grow in popularity, the decision to allow teams to work from home has typically presented more challenges for some areas of busine…

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5 WAYS TO CHANGE A TOXIC CALL CENTER ENVIRONMENT

RingCentral 2020 | 06/02/2020

Learn why some call centers can feel downright destructive, and how your business can replace that toxicity with positivity — and success.


No matter who you talk to, everyone agrees: a toxic call center is hurtful to customers, employees, and your bottom line. When customers call in, they…

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The Total Economic Impact™ Of RingCentral Contact Center

RingCentral 2020 | 06/02/2020

Cost Savings And Business Benefits Enabled By RingCentral Contact Center



To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed four customers of RingCentral Contact Center. To reflect the impact that RingCentral Contact Center could…

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The collaborative contact center: A disruptive approach to customer engagement

RingCentral 2020 | 06/02/2020

It’s estimated that businesses today collectively lose $62 billion per year due to poor customer service.1 So what factors account for this massive annual revenue loss?
High agent turnover rates and slow ramp-up times
Time-consuming sharing of information
Inability to access needed ex…

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Subscription Impact Report: COVID-19

Zuora | 04/27/2020

The worldwide spread of coronavirus (COVID-19) has had a quick and damaging effect on the global economy. However, amongst operational disruptions, supply chain restrictions, and a global recession, subscription businesses are proving to be resilient. In an analysis of hundreds of subscription-based…

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5 Signs You Need to Move Your CC to the Cloud

Serenova | 02/26/2020

No doubt you’ve heard about the rising adoption of cloud contact centers. According to Aberdeen, contact centers that are choosing cloud-based solutions rose steadily between 2013 and 2018.

It’s easy to see why: Executives cite financial flexibility, the ability to scale up or down easily, a…

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