Whitepaper Library

TMCnet offers this extensive library to help you productively perform research and analysis. Using simplified search criteria, this archive puts actionable, relevant information about communications and technology at your fingertips.

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Gartner Emerging Technology Analysis: Software Licensing & Entitlement Management is the Key to Monetizing the Internet of Things

Flexera | 06/02/2014

The Key to Monetizing the Internet of Things
Simply selling more device units will not result in the massive spike in profits manufacturers are hoping for as they make a play to compete in the Internet of Things (IoT). This is the conclusion of the new Gartner Emerging Technology Analysis Report,…

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Beaufort Memorial Case Study

Imprivata | 05/28/2014

Learn how Beaufort Memorial was able to replace pagers and eliminate their costs in several of their hospital departments with the mobility and communications capabilities of Imprivata Cortext. More than 200 clinicians at Beaufort Memorial are using Imprivata Cortext to streamline clinical workflows…

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CIO’s Guide

Imprivata | 05/28/2014

The risks associated with sending Electronic Protected Health Information (ePHI) via unencrypted text messaging are significant. This whitepaper provides a detailed overview of the HIPAA Omnibus Rule, including HITECH Meaningful Use mandates, as it pertains to secure texting messaging of ePHI. It al…

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Are you Ready for 2020?

Calabrio | 05/28/2014

In 2020, it's predicted that over 30 billion things will be connected. For contact centers, this means incoming data will increase dramatically. Ways to manage this data, including, multi-channel capabilities and analytics are going to be a must as customers connect with you in a variety of new an…

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Innovating in the Contact Center: Why Settle for Good When You Can Be Better?

Calabrio | 05/28/2014

Being innovative isn't just about finding and implementing new technology, it's about making processes already in place better. As customers continue to voice their opinion or reach out for help in various ways, you must be able to anticipate the medium they choose to proactively analyze incoming da…

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Enhancing Mobile Development with Klocwork Checkers for Android

Klocwork | 05/20/2014

Over half of all smartphones sold today use Android, and it's a popular choice for embedded systems. Developers in various parts of the Android stack have unique security and error detection needs - areas where static code analysis can help. While many analysis tools fail to understand the Android s…

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Challenging Some the Myths About Static Code Analysis

Klocwork | 05/20/2014

Static code analysis is the analysis of whole-program source code without actually executing the program. It has many benefits - fewer defects, faster delivery times, better standards compliance - but a number of interpretations and misconceptions about the technology have emerged over time. This wh…

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TantaComm has a "Fresh Message" for the Contact Center Marketplace

TantaComm | 05/19/2014

Contact centers are demanding more flexibility, higher value and better responsiveness. With a 98 percent annual customer retention rate, TantaComm is exceeding customer expectations with their industrial strength interaction recording and quality management solutions. TantaComm's approach is to…

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Maximizing Agent Flexibility and Satisfaction with Intelligent Agent Self-Service

WorkFlex | 05/19/2014

According to Dimension Data's 2013/2014 Contact Center Benchmark report, attrition is up 26% from the previous year. Contact center agents often leave their positions due to inflexibility with their work schedules. Solving this challenge is the objective of the latest WorkFlex offering - Intelli…

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A One-Stop Shop to Flexibly Address Any Customer Interaction Requirement

Enghouse Systems | 05/18/2014

Traditionally, when selecting business applications, organizations feel restricted to a deployment model or deployment configuration, which often leads to them making compromises on features and functionality.

What should matter the most is delivering the results your business, and its custom…

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Q&A Session with AT&T's Mike Troiano

AT&T | 05/18/2014

There are more than 16 million - and growing - wirelessly connected machines on the AT&T network. That's more than any other U.S. carrier. Over the past few years, AT&T has been the U.S. cellular M2M market share leader with nearly half of all connected devices. In this Q&A you will …

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Increasing Sales Opportunity Through Marketing Compliance

Gryphon | 05/18/2014

List scrubbing is often used in an attempt to remain compliant with marketing regulations. However, this process does not cover the myriad of compliance laws and often unnecessarily suppresses contacts 20 - 60% of the time. In this Strategic Solutions Series you will learn how the cloud is enabling…

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Benchmarking Can Be Hazardous to Your Operation's Health!

JD Power | 04/30/2014

Your contact center relies on benchmarking performance to assess and strategize key business objectives. But, is your organization falling victim to benchmarking hazards? In this whitepaper, Mark Miller, senior director of contact center solutions at J.D. Power, explains benchmarking hazards to avoi…

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Certification - Great Programs Help Your Brand; Bad Ones Can Hurt

JD Power | 04/04/2014

Herb Williams-Dalgart, senior director of certification and performance improvement at J.D. Power, spoke with CUSTOMER magazine to help us understand the benefits and challenges organizations might face when pursuing a certification program. For certification programs to be successful they should en…

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HigherGround Can Take Your Contact Center to New Heights

HigherGround | 04/03/2014

Technology can be a great help in making a contact center more efficient and effective. With the right tools and the right people, contact centers can focus on providing superior customer service and meeting business goals. HigherGround seeks to enable contact center efficiency with its call recordi…

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Fleet and Asset Management: Transforming Logistics with Machine-to-Machine Communications

Vodafone | 03/21/2014

M2M has already had a massive impact in the global transportation sector. It's becoming a mainstay of transport operations where freight needs to be delivered rapidly and safely. It's helping logistics companies manage global fleets to ensure that consignments arrive in optimum condition. M2M has ta…

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Manufacturing Industry Brochure

Vodafone | 03/21/2014

M2M technology can save you time and money while transforming the way you run your business - from design through to post-production. M2M solutions provide you with real-time data to help you optimize each stage of your product lifecycle - enabling you to drive down costs and serve your customers be…

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Connected Revolution

Vodafone | 03/21/2014

With competitive pressures intensifying and the pace of innovation accelerating, recognizing key trends, understanding their implications and, where appropriate, responding decisively is essential to remain successful.

This paper describes our thinking relating to understanding the impact of…

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Optimizing the Communications Architecture: Calculating SIP Bandwidth with Infortel Select Reporting

ISI | 03/04/2014

In the past, well worn methods of traffic engineering were used to plan voice networks. Calculations such as Erlang B and Erlang C ruled the day. Since T1's were used, companies typically added circuits in blocks of 24. SIP changes all this. The key metric of SIP traffic engineering is the numb…

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How to Select a Workforce Management Solution for your Call center

Monet Software | 03/03/2014

Every call center has different workforce management needs. Size, structure, industry, type of calls and many other factors determine your unique requirements. This whitepaper provides some guidelines and key questions you should consider when selecting workforce management software for your call ce…

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