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When Customer Service Goes Social

Impact Learning Systems | 09/03/2014

Is social media a trend, or is it here to stay? Should you be incorporating social media into your customer service strategy? In this informative presentation, Impact Learning System discusses the research behind social media and customer service. It gives insightful pointers on which social media c…

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Training Secrets of Effective Organizations

Impact Learning Systems | 09/03/2014

Training in organizations is only as effective as the before, during, and follow-up initiatives that support the training materials. In this presentation, learn how to make training more effective by creating a supporting plan that prepares employees for the training, and that reinforces the trainin…

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It Starts with Reliable Quality Interaction Recording

TantaComm | 09/02/2014

Interaction recording is the first step in the process to evaluate and improve customer service, increase quality, optimize a workforce, or ensure regulation compliance. However, in most cases it is the least discussed product when contact centers are considering workforce optimization solutions.

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The Power of One: Vodafone Pulls It All Together to Make M2M Work

Vodafone | 08/26/2014

M2M is one of Vodafone’s key strategic growth initiatives, through which it delivers end-to-end M2M solutions including connectivity, integrated terminals, and applications in partnership with more than 50 M2M ecosystem partners.

M2M Evolution recently interviewed Andrew Morawski, Head of M2M…

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The GetWireless Advantage

GetWireless | 08/26/2014

GetWireless is a value-added distributor of cellular-based solutions. It prides itself on its experience, integrity, and knowledge, all of which the company says enables it to provide an unmatched level of customer service. M2M Evolution magazine recently spoke with GetWireless CEO Brian Taney to ge…

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9 Essential Productivity Tools for Inside Sales Teams

VanillaSoft | 08/26/2014

Improving inside sales efficiencies allows companies to better manage, nurture and convert leads while improving productivity and ROI.
Today, inside sales success requires a software-based platform that:

• Simplifies how inside sales teams work and collaborate
• Makes it easier for sale…

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4 Ways Queue-Based Lead Management Is Shaping The Inside Sales Industry

VanillaSoft | 08/26/2014

Inside sales is reportedly growing 300% faster than outside sales. Companies looking to leverage inside sales teams to their fullest require lead management platforms instead of traditional, list-based CRM systems. This complimentary report from VanillaSoft reviews the ways that a queue-based lead m…

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3 Essentials Guide to the 21st Century Conference Room

Tely Labs | 08/22/2014

The huddle room is the heart of any office. It's where collaboration happens and where great ideas are formed. So equipping the meeting space for optimal performance is important. But what's essential, and what's optional? How can you outfit your huddle room now, so that it won't nee…

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The Five Pitfalls to Avoid Before Implementing BPM Software

Interneer | 08/15/2014

5 pitfalls to keep in mind before implementing BPM software - One: Adaptability is highly important for the success of any new system. Two: Choose a user friendly system to avoid getting employees frustrated by a complicated structure. Three: Don't allow hard coded solutions to delay your goals.…

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Smart Mobile Apps Empower Business Executives on the Go

Interneer | 08/06/2014

This white paper describes three executives and their challenges in the modern and mobile workplace when using email and excel files for project management. These executives needed an agile technology solution to improve collaboration, speed up decision making, and enable mobile workers. The busines…

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How a Security Operations Center Can Support IT Governance

TMC | 07/25/2014

All companies have a need for a Security Operations Center (SOC) to be run in an efficient and proper manner. These duties include everything from the general best practices to the allocation of resources within certain job functions. This paper investigates the five domains of IT Governance assoc…

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Cloud Spectator Report: Benchmarking a NoSQL Database on Bare-Metal and Virtualized Public Cloud

Internap | 07/16/2014

Many organizations using NoSQL databases for the real-time collection and analysis of massive amounts of data have opted to host their environments in public clouds. However, the hypervisor layer and resource-contention from "noisy neighbors" in a virtualized public cloud environment can severely af…

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The '5 Ps' of Digital Asset Hosting

Host in Ireland | 07/14/2014

Host in Ireland is an industry-led initiative with the goal and purpose to promote Ireland as an optimum location to host digital assets. By understanding the key concerns of companies, particularly in the U.S., the initiative proposes clear and comprehensive, timely and accurate information for com…

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Transforming Industrial Machinery & Components Companies with SAP Enterprise Mobility Solutions

SAP | 07/08/2014

Successful professional services firms recognize that change is the only constant. SAP is helping Industry Machine and Components (IM&C) companies transform themselves with a portfolio of mobile solutions that enable organization to improve operational efficiency and effectiveness. Download this whi…

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Simplify the Software Experience on Any Device with Consumer-Style Apps

SAP | 07/08/2014

The way people work, consume content, and experience technology to get things done is rapidly changing. There are growing expectations and demands in the workplace for consumer-friendly interfaces. SAP is redefining how business users perform daily tasks by creating a more intuitive format and user …

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Alcatel-Lucent Enterprise and QLogic Present - A Virtualized and Converged Network for Enterprise Datacenters

Alcatel-Lucent | 06/10/2014

This document examines and presents the advancements in Ethernet standards that are enabling the deployment of modern IT solutions using Alcatel-Lucent Enterprise and QLogic technologies.

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The Urgent Need for Agility in Optical Networks

Alcatel-Lucent | 06/10/2014

The following articles look closely at Agile Optical Networking and the technologies and solutions needed to transform optical networks from 100G to 200G, 400G and beyond. (add to ebook feature box on NGC homepage)

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Alcatel-Lucent 9360 Small Cell Solution for the Home

Alcatel-Lucent | 06/10/2014

The Alcatel-Lucent 9360 Small Cell solution for the home (9360 SCH) cost-effectively extends W-CDMA capacity and coverage to residences while offloading traffic from the operator’s network, effectively increasing total network capacity.

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SDN Analytics for DDOS Mitigation

Alcatel-Lucent | 06/10/2014

SOLVING REAL WORLD ENTERPRISE PROBLEMS TODAY
The rapid growth in data consumption, smart devices and applications is putting pressure on IT infrastructure and its security. A distributed denial-of-service (DDoS) attack is an attempt to make a machine or network resource unavailable to its intende…

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Alcatel-Lucent SDN Elephant Flow Marking Application Note

Alcatel-Lucent | 06/10/2014

AN INHERENT, SCALABLE SOLUTION FOR THE ENTERPRISE
Rapid adoption of smart devices and the demand to make applications available from anywhere anytime are changing the Enterprise datacenter consumption model.

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