Whitepaper Library

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Homegrown M2M Platform

Vodafone | 01/16/2015

Enables Vodafone to Be More Responsive
The Vodafone Global M2M Platform enables users to quickly and efficiently change rate plans, provision SIMs, run reports, change settings, perform diagnostic queries, and more. It includes such features as location-based services, device management and a bus…

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Customer Focus: An Interview with Smart Metering Systems PLC

Stream | 01/14/2015

Smart Metering Systems PLC is the leading independent provider of connections, metering, and automated meter reading services to industry and major utility companies in the U.K. In 2009, SMS made a strategic decision to transform its business from a customer service organization to a customer experi…

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Vodafone Helps to Keep Lively Subscribers Connected

Vodafone | 01/14/2015

Lively, a company which offers a solution to aide senior citizens to live independently, offers customers sensors which track movement and an emergency alert watch. The sensors measure movement and can be placed on a multitude of surfaces to provide remote parties visibility into the daily activiti…

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Altair Semiconductor Addresses IoT with LTE-Specific Solutions

Altair Semiconductor | 01/14/2015

Altair Semiconductor, a chipset company that has been in business for a decade, offers LTE-only chipsets. This year the company aims to disrupt the M2M/IoT space with the introduction of an optimized LTE-only chipset. This second-generation LTE chipset, called FourGee-3800/6300, sets the industry be…

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Understanding Your Customers to Differentiate & Grow Your Business

TeamSupport | 12/08/2014

Customer experience is a hot topic these days. But ensuring a positive customer experience that fuses with the goals of your organization is about more than just pledging to be more customer focused. It requires employing processes and systems that enable your customer support staff to actually unde…

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Taking Your Organization to the Next Level: Contact Center Performance Management

Acuity | 12/08/2014

You’ve invested in the best leadership, technologies, and human capital sourcing and development partners available to formulate and perfect the secret sauce that makes your enterprise exceptional and successful. Now you can gain even more value from these investments by consistently communicating y…

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Bank on It: Neustar Helps Companies Reduce Risk with Verification Solutions

Neustar | 12/08/2014

Businesses that don’t already have efforts in place to address the Telephone Consumer Protection Act would do well to begin exploring their options on this front as soon as possible. And, given various legal interpretations of TCPA to date, and the risk of very large statutory damages, taking a cons…

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The New Help Desk: TeamSupport Enables Businesses to Better Understand Their Customers

TeamSupport | 12/08/2014

TeamSupport is a fully hosted cloud-based help desk solution that solves a fundamental problem that most support systems don’t: helping businesses better understand their customers.

Robert C. Johnson, president and CEO of TeamSupport LLC, explains it does that by delivering a suite of tools …

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Neustar Puts the Most Relevant & Current Data at Your Fingertips Identifiers, Attributes & Network

Neustar | 12/08/2014

“It is imperative for marketers to stand apart from the holiday noise by moving from monologue to a true, personalized dialogue. The best way to have a real dialogue with your customer is to leverage your own data. Our clients combine Neustar’s extensive data assets with their own data to identify, …

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Make your business more effective and control your information with Hightail

Hightail | 12/02/2014

This whitepaper provides a detailed overview of Hightail’s capabilities that increase productivity and allow professionals from 98% of the Fortune 500 companies to share information with security and control. Users save time by being able to share quickly and access content anytime via desktop, web …

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Anytime content access and secure collaboration within and outside the company

Hightail | 12/02/2014

Gartner analyst Jeffrey Mann called SharePoint a tool that people are required to use, not one they want to use. This is because, in spite of its market dominance (66% market share, according to Microsoft), users still face challenges with external collaboration and mobile access. Hightail allows u…

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Work more effectively from your mailbox with simple and secure file sharing

Hightail | 12/02/2014

Outlook still remains the key office application used by professionals, but they continue to face challenges such as attachment size limits, inadequate security and disruption in workflow when sharing large files. This whitepaper explains how Hightail integrates with Outlook to enable users to share…

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Work more effectively on the go with mobile file sharing and access

Hightail | 12/02/2014

With nearly 60% of all corporate employees sharing, accessing and managing content outside the office, robust mobile file sharing capabilities are in high demand. This paper provides detail on the Hightail mobile app to discuss how it allows business users to share, control, track their files and si…

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Secure and control how your business shares files using Hightail

Hightail | 12/02/2014

Security still remains the top concern for most companies thinking about the Cloud. This paper goes through the security and controls built into Hightail to ensure that company information is kept safe. Controls for users include passwords and file expiration to prevent unauthorized access of share…

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Expand Your Horizons with M2M

Vodafone | 11/18/2014

As M2M technology permeates the industrial landscape, the utilities and energy sector are primed for adoption. In collecting customer behavioral data, M2M technology allows for more efficient energy use, happy customers and a more robust bottom line. See how Vodafone is helping drive the M2M revolut…

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Machine-to-Machine Communications Service Provider Benchmarking 2014

Vodafone | 11/18/2014

The research is in, and according to Machina Research Vodafone holds onto the No.1 spot in terms of global M2m capabilities. The scoring metric was based on the six ‘P’s: Pedigree, Platforms, Place, Partnership, Process and People—Read the white paper to get the full analysis and report.

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Understanding the Impact of the Connected Revolution

Vodafone | 11/18/2014

M2M is transforming the way business is done, and the future is lining up to be those that take advantage of M2M technology, connectivity and data analytics and those that do not. The choice is yours, read the full report to find out how your business can join the revolution.

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Improve the Product Lifecycle

Vodafone | 11/18/2014

Manufacturers of all kinds face the stresses of demand, energy and labor and material costs. The magic of M2M allows a business to transform operations, and when implemented will save on cost and inefficiencies while increasing revenue and production. Vodafone is helping usher in a new wave of manuf…

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Neustar Delivers with Information, Analytics

Neustar | 09/05/2014

Neustar is a trusted provider of authoritative data – offering a wide array of information and analytics solutions that enable CIOs and marketing staff to leverage both internal and external data to better understand their customers, make business decisions based on more accurate and complete inform…

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Foundations for Delivering Self-Service Profitability and Customer Satisfaction

JD Power | 09/05/2014

Improved customer satisfaction and self-service usage can be a difficult goal for contact centers to achieve. In this Strategic solutions Series, Mark Miller, senior director of contact center solutions at J.D. Power, offers guidance to executives who are challenged to deliver both high customer sat…

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