Whitepaper Library

TMCnet offers this extensive library to help you productively perform research and analysis. Using simplified search criteria, this archive puts actionable, relevant information about communications and technology at your fingertips.

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Senet: The Right Choice for IoT Customers that Opt for LoRa

Senet | 01/21/2016

The vast majority of machine-to-machine devices in place today rely on 2G cellular networks for their connectivity. But the wireless service providers that operate these networks are sunsetting them. That means organizations with existing connected device applications – as well as businesses that ar…

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M2M Pioneer Offers One-Stop Shop for IoT Solutions

Numerex | 01/21/2016

Many companies today realize that they need an Industrial Internet of Things strategy, but really don’t know where to start. Furthermore, the deployment of even a modest IoT solution is a daunting task for any company. Most businesses quickly come to the realization that they lack the deep IoT domai…

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A LoRaWan Public Network in Action

Stream | 01/21/2016

The media is overflowing with IoT predictions, specifications, and announcements about low-power wide area (LPWA) networks being deployed in many countries. These networks are primarily private networks supporting single tenant customers or standalone applications. Now public LPWA networks are being…

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Clinical Trial Data Collection Firm ERT Taps Vodafone for M2M

Vodafone | 01/21/2016

Accurately remembering details after a period of time has passed can be challenging – even more so if you’re not feeling well. That’s why the electronic tracking and delivery of symptom improvement information by patients in pharmaceutical trials is so important. This process is dependent upon an a…

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FusionWorks Buyer's Guide

Fusion | 01/20/2016

FusionWorks is a cloud-based business communication service that combines the cost saving advantages of a Hosted PBX service with the productivity power of Unified Communications (UC). It's voicemail, web, video, messaging and phone service built on an IP network, with the power to connect busin…

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Cloud Solutions Take the Stress Out of Moving Offices

Fusion | 01/20/2016

Moving offices or opening a new location can be a serious challenge. The logistical hurdles can be daunting, from negotiating a lease, choosing a moving company and new furniture, carpet and décor considerations, to moving IT infrastructure and securing adequate bandwidth.

A well-planned…

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Addressing the Indirect Tax Challenges Facing Communications Providers

Avalara | 01/20/2016

Addressing the Indirect Tax Challenges Facing Communications Providers, an Aberdeen Group white paper brought to you by Avalara, outlines key obstacles communications service providers face in tax management. Many of these can be solved through indirect tax automation, streamlining processes and del…

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Cloud Opportunity: How to Sell the Cloud to Your Clients

Sherweb | 01/20/2016

The IT Landscape has been shifting a lot in recent years. For technology providers this means mastering the art of unlocking the potential of the cloud and presenting it to clients and prospects so that they understand and get excited about the new opportunities that the flexible and scalable cloud…

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2016 Customer Experience Trends Report

InMoment | 01/19/2016

2016 is a year of personalization, positivity and transparency for both brands and consumers. Get the 2016 CX Trends Report to see why. Download now.

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2016: 11 Ways to Boost Agent Performance in 2016

CSI | 01/15/2016

Many contact center managers are looking to set and achieve goals for 2016. What new initiatives will you be setting in place to do just that? We’ve assembled 11 features you can use in your Workforce Optimization process to help reach your objectives.

Most of these methods involve empowerin…

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Application Assurance for the Borderless Enterprise

Netscout | 01/14/2016

Mobility has created a new breed of business, the borderless enterprise, giving way to a work-anywhere philosophy, increasing productivity, responsiveness, and efficiency.

In this Strategic Solutions Series your will learn how a cloud-based monitoring platform for the cloud, TruView Live, tur…

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Cost and Benefit Comparison: Cloud vs. Premise vs. Hosted

Monet Software | 01/12/2016

People and technology are the lifeblood of every contact center. Technology, in particular, is the centralized hub around which agents gather the information they need to respond to customer calls, and managers create forecasts and schedules that improve customer experience and service.

Thre…

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Service KPIs: 18 Things to Consider

NewVoiceMedia | 01/06/2016

KPIs have many different names and can be either a framework for customer service success or a ball and chain which removes an agent and manager’s flexibility and creativity.

The most important aspect of a KPI though is that it should improve the service you deliver. So are you using the righ…

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Guide to telephony for Salesforce and Desk.com

NewVoiceMedia | 01/06/2016

It is difficult for growing businesses today. Competition is fierce, banks are stingy and in poll after poll we see expanding businesses have to work harder than ever to achieve growth. In spite of this, there is a real opportunity for you to prosper: cloud telephony.
Using telephony that is seam…

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How to Simplify CTI

NewVoiceMedia | 01/06/2016

Many businesses are missing out on the benefits and improved customer experience that computer telephony integration (CTI) can have. But with the advent of cloud technology, integrating your phone system with your customer relationship management (CRM) system allows you the best of both worlds. This…

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The Combined Power of NewVoiceMedia and Salesforce

NewVoiceMedia | 01/06/2016

If you have invested (or are considering investing in Salesforce®) you understand the need make your sales and service teams as successful as possible.

NewVoiceMedia can take that investment to the next level by integrating your inbound and outbound phone calls with your customer data in…

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The Benefits of Dynamic IVR

NewVoiceMedia | 01/06/2016

With the IVR accounting for as much as 30-40% or more of a call, isn’t it time to really examine how you handle calls through it? Imagine being able to direct customers with outstanding
invoices straight through to finance. Imagine a world where customers with an open case get priority routed thr…

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Sales Development Best Practices

NewVoiceMedia | 01/06/2016

Triple digit growth during the last 4 years has seen
NewVoiceMedia grow into a truly global player, with
more than 500 customers in over 100 countries. Serving
customers and attracting prospects globally is a challenge
that many sales organizations are wrestling with, and we
are often…

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Top 10 Ways To Boost Contact Center Agent Performance

CSI | 01/05/2016

2016: Year of the Agent

Many contact center managers are looking to set and achieve goals for 2016. What new initiatives will you be setting in place to do just that? We’ve assembled 10 features you can use in your Workforce Optimization system to help reach your objectives. Most of these met…

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IoT Security: Altair Semiconductor Explains why it’s Uniquely Positioned for the Job

Altair Semiconductor | 12/11/2015

The Internet of Things is expected to change life as we know it – making our businesses, cities, and homes more efficient; our energy, industrial, and transportation systems safer; and our people healthier. But to enable IoT to meet its promise, and do no harm in the process, we need to make sure it…

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