Whitepaper Library

TMCnet offers this extensive library to help you productively perform research and analysis. Using simplified search criteria, this archive puts actionable, relevant information about communications and technology at your fingertips.

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How to Maximize the Productivity of a Distributed Workforce via the Cloud

Broadvoice | 03/15/2016

Most businesses leverage a variety of devices and technology, yet there’s little to no integration among things like computers, desk phones, email solutions, fax machines, smartphones, tablets, and videoconferencing systems. At the same time, many organizations have employees who work at home, from …

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Microsoft Surface Hub: A Game-Changer for Video Room Systems?

SPS & Microsoft Partner | 03/11/2016

The new Microsoft Surface Hub is a powerful but simple collaboration appliance that builds upon the Skype for Business (formerly Lync) experience. By connecting dedicated multi-user spaces with desktop users via Skype for Business, Surface Hub is designed to provide an interactive and intuitive envi…

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Next-Generation Cloud Computing Technology – Optimizing Performance, Cost and Space for COTS Platforms

Adlink Technology Inc. | 03/11/2016

Vendors of traditional ICT hardware are challenged with integrating new applications in a short time-to-market solution. Even minor modifications can require extensive resources. Cloud computing answers the challenge with interoperable standards: flexible, on-demand resources that allow the intercha…

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Integrhythm Connects Business with IT

Integrhythm Inc. | 03/09/2016

Integrhythm connects business with IT to deliver value across the organization through expanded productivity, capacity and quality of service. From program advisory and tool selection to ServiceNow implementations, we partner with clients to hit and exceed strategic objectives.

Integrhythm is…

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4 Tips to Improve Intraday Management in your Contact Center

Monet Software | 03/01/2016

Intraday management is a set of activities performed within the course of a day or a contact center shift to manage unplanned events that require immediate action to maintain consistent performance. These include staffing, exception management, change requests and management reporting. This data hel…

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The Pursuit of Perfect Sound: Sennheiser Trumpets Its Message of Great Value

Sennheiser | 02/24/2016

Sennheiser used to be the best-kept secret in the headset space. Now the secret is out.

Adoption of unified communications solutions across the enterprise and the rise of new technologies like WebRTC are helping to drive demand for Sennheiser headsets.

The company has a broad headset …

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Five Data Center Federation Factors to Help Prepare for the Internet of Things

Ciena | 02/22/2016

Data center providers are joining forces to meet their enterprise customers’ growing bandwidth and performance demands, especially requirements for high availability and secure information storage and resiliency. A Data Center Federation (DCF) can make a pivotal difference in managing all these need…

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Is Your CSP Losing Revenue to FCC Safe Harbor Ratios?

Avalara | 02/22/2016

In an effort to simplify one of the most complicated aspects of communications taxes, the FCC offers safe harbor percentages for reporting interstate and international voice calls. Will your business benefit from relying on these predetermined ratios? Or would you be better served investing in anoth…

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How to Achieve Fewer Assistant Contacts and Improve Customer Satisfaction

JD Power | 02/16/2016

How do executives deliver cost reduction through higher self-service containment while also delivering improved customer satisfaction? J.D. Power research finds that organizations employing strategies that achieve high containment in short periods of time typically suffer from lower customer satisfa…

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Four Key Points for Putting Customers First

MaritzCX | 02/03/2016

In a world where competitors can (and frequently do) copy products and undercut prices, deep, trusted customer relationships provide perhaps the only remaining competitive advantage that’s impossible to duplicate. But, of course, valuing customer relationships and creating them are two very differen…

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Hearing is Believing Sennheiser Headsets Offer Premium Sound Quality

Sennheiser | 02/03/2016

Sennheiser is the world’s fastest growing headset manufacturer. It designs premium call center and office headsets, which are compatible with all major platforms, to organizations that range from small home offices all the way up to larger enterprise call centers. INTERNET TELEPHONY recently intervi…

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How to Immediately Improve Customer Satisfaction and Save Money

JD Power | 02/03/2016

Unfortunately, most organizations don’t get nearly enough out of their VoC programs and end up wasting their time and money, but there is hope.

The following tips provide fundamental insights that can help you maximize the effectiveness of your VoC program and help you identify your true str…

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Customer Experience Check-up: Injecting Omnichannel Engagement into Your Contact Center

InMoment | 02/01/2016

Poor customer experiences plague every business. They’re a symptom of many different business diseases. Some are preventable. Most are curable. Immunizations and remedies are available in the form of Voice of the Customer (VoC) programs, and they’re clinically proven to improve the health of your co…

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Customer Experience Assessment for Contact Center Pros

InMoment | 02/01/2016

Discover how you stack up against your contact center peers when it comes to customer experience. Take our quick assessment, based on CCIQ’s latest Executive Report on the Customer Experience.

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The Value Challenge: Proving the Worth of Your Customer Experience

InMoment | 02/01/2016

Your challenge is linking every little advantage gained from customer stories back to its effect on the bottom line. This workbook is designed to give you some working numbers based on results from other companies. The more you get your own numbers involved, the less hypothetical it will be.

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Multichannel vs. Omnichannel

InMoment | 02/01/2016

Chock-full of valuable information, this white paper is designed to help your brand understand and implement an effective customer engagement strategy when moving into an omnichannel environment.

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Night of the Living Prepared: A Contact Center Zombie Guide

InMoment | 02/01/2016

A zombie apocalypse is brewing. Multiple breeds of contact center zombies now roam your floors. To survive, you’ll need to be able to identify each strain and know where to aim your weapon.

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Altair Semiconductor Explains Why It’s Uniquely Positioned for the Job

Altair Semiconductor | 01/21/2016

The Internet of Things is expected to change life as we know it – making our businesses, cities, and homes more efficient; our energy, industrial, and transportation systems safer; and our people healthier. But to enable IoT to meet its promise, and do no harm in the process, we need to make sure it…

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Why LTE is the Clear Winner in Terms of Cost, Quality, and Scale

Altair Semiconductor | 01/21/2016

If you follow the Internet of Things space, you may have noticed all the talk lately about low-power wide area networks. The argument from the LPWA crowd suggests that LTE is more than IoT needs, in terms of bandwidth and cost. Instead, LPWA proponents say, the world needs networks that are purpose-…

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Enabling Detection and Ranging for the Internet of Things and Beyond

Leddartech | 01/21/2016

The IoT will soon interconnect all types of devices across numerous industries. With IoT’s expected growth, ubiquity and potential to reshape our daily lives, many anticipate that this trend will also lead to an explosion of the sensors market.

Rapid advancements in sensing are only reinforci…

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