Whitepaper Library

TMCnet offers this extensive library to help you productively perform research and analysis. Using simplified search criteria, this archive puts actionable, relevant information about communications and technology at your fingertips.

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The Chatbot communication revolution and telco messaging gateways

Xura | 06/21/2016

Changes in consumer behavior with the adoption of OTT services and apps, means that device users have shifted away from voice calls as the primary method of interaction to chat. In fact, a preferred way of communication with companies, brands or enterprises today is via chat. With this evolution, c…

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Navigating the RCS Journey in the Google age

Xura | 06/21/2016

The recogniszed and universal operator RCS challenge was recently addressed by the agreement between the GSMA, Google and a number of key mobile operator groups. The intent of the agreement is to ensure that the more than one billion android users will be enabled with a common profile for RCS servic…

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Exploring SS7 fraud that threatens mobile network security and subscriber privacy

Xura | 06/21/2016

Given that mobile communications is a prime target for hackers who desire to penetrate critical infrastructures and businesses, mobile operators must define and implement protective measures quickly to safeguard their networks before subscribers, organisations, and even governments fall prey to misu…

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Network Function Virtualization (NFV) and the evolution of messaging Infrastructure

Xura | 06/21/2016

More than just a buzzword, Network Function Virtualization (NFV) is a complete shift in the architectural approach for most mobile operators as they move from fixed dedicated hardware resources to a dynamic agile network design. Now gaining momentum, this shift is achieved by abstracting functional …

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Navigating infrastructure chaos to implement a future proof messaging solution

Xura | 06/21/2016

We, in the mobile industry, are in the midst of evolutionary chaos, witnessing changing markets, network convergence and disruptive technologies such as virtualization and NFV. Operators are scrambling for options as they observe declines in ARPU, high churn, compressed product lifecycles, shifting …

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7 Tips for More Effective Call Center Scheduling

Monet Software | 06/21/2016

In these challenging economic times, every call, every customer interaction and every dollar counts. Many CRM and contact centers still use spreadsheets or other manual tools to manage their workforce and pay dearly every day, due to inefficient schedules, overstaffing or missed service levels. We h…

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Maximize the Mobile Learning Experience

Avaya | 06/20/2016

Smart Campus: Break down classroom walls with a smart technology strategy.

70% of K-12 and IT administrative decision-makers said preparing students for the future workforce was one of the main drivers for adopting classroom technology. Read how to prepare your network for a digital-first cla…

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Engagement Everywhere

Avaya | 06/20/2016

Engage everywhere to improve everywhere.

Two out of three executives under the age of 35 are frustrated by technology at work, but believe they can be more productive with information sharing, and that better communications will positively impact business growth. Find out how else the digital…

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Building a Borderless Business

Avaya | 06/20/2016

Build a better midsized business without borders.

Empower your employees — through business collaboration and communications solutions like video, audio and web collaboration — to help grow revenues, improve customer loyalty, and boost productivity. Learn more in this white paper.

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Critical Capabilities for Wired and Wireless LAN Access Infrastructure

Avaya | 06/20/2016

Gartner Report: Critical capabilities for your LAN access infrastructure.

Does your wired or wireless LAN access solution have the right capabilities for your enterprise? See how Gartner ranked 14 vendors in six common enterprise use case scenarios in this report.

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Bell Centre Case Study: The World’s Third Largest Event Center Scores Big with Fans

Avaya | 06/20/2016

Unlimited, anywhere connectivity for an always-on event center.

To support fan engagement, meet the demands of event organizers and performers, and enhance digital advertising opportunities, Montreal’s Bell Centre turned to a stable, flexible and powerful networking solution from Avaya. Read …

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Customer Engagement: From Interactions to Relationships

Avaya | 06/20/2016

Differentiate your organization through customer engagement.

Improving customer experiences has replaced operational efficiency gains as the top objective in customer care executives’ agendas. This Aberdeen report details how “best-in-class” firms are achieving greater customer retention and …

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6 Critical Trends in Smart Healthcare Technology

Avaya | 06/20/2016

Discover the technological solutions to deliver better patient outcomes.

From patient satisfaction to mobility to security, technology’s role in healthcare is changing rapidly as costs go up and demands of an aging population skyrocket. Explore this infographic to learn the six major trends i…

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Best Practices for Deploying a Modern, Predictive IVR System

IntelePeer | 06/08/2016

Automated response systems, or IVRs, are a common source of frustration for customers that must wait to speak with an agent and navigate long menus before finding a resolution. In addition, customer expectations for support have increased. Organizations need to prioritize modernization of their IVR …

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How Interaction Analytics Reduces Costs, Optimizes Engagements and Provides Rapid ROI

CallMiner Eureka | 05/09/2016

Analytics is one of the most powerful technologies available to contact centers. It helps enhance the customer experience across all touch while reducing operating costs, improving agent productivity, and increasing revenue. And it does points while enabling call centers to maintain TCPA, FDCPA and …

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Moving Beyond Interaction Analytics to an Omnichannel World

CallMiner Eureka | 05/09/2016

Omnichannel is the future of customer service and support. Download the white paper “Moving Beyond Interaction Analytics to an Omnichannel World,” to find out what you can do NOW, to prepare. While speech and interaction analytics have proven invaluable in a multichannel environment, as omnichannel…

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How Call Centers Can Use Interaction Analytics to Support Compliance with TCPA Changes

CallMiner Eureka | 05/09/2016

This guide, “How Call Centers Can Use Interaction Analytics to Support Compliance with TCPA Changes” explains in layman’s terms what the new Telephone Consumer Protection Act rules mean for call centers, their potential impact and how to apply them. Interaction Analytics is a proven resource for hel…

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Best Practices: VoIP Security Guide

IntelePeer | 05/06/2016

Voice over Internet Protocol (VoIP) can provide cost savings and increased flexibility for your business that other voice systems can’t match. But it also comes with a number of potential security threats that need serious consideration. An experienced VoIP provider like IntelePeer can help you mini…

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Why Healthcare is Moving to the Cloud

IntelePeer | 05/04/2016

The future of healthcare lives in the cloud. With wearable devices and mobile technology, more patients are seeking flexible healthcare options that meet their global lifestyle. Cloud technology allows for greater data storage, a more robust collaboration and stronger security of patient records. He…

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SIP Security Whitepaper

IntelePeer | 05/04/2016

As with any data or communication service, it’s important that all enterprises understand potential security issues related to SIP Trunking. This paper provides an overview of relevant industry requirements and recommendations along with how those requirements are addressed when using SIP services. …

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