TMC interviews VP of marketing at Batchbook at ITEXPO Miami to discuss how the company provides successful social CRM solutions for SMBS.
James Norwood of kana tells TMC's Rich Tehrani about the company's evolving customer service and CRM solutions; recent acquisitions and focus on serving the needs of its customers in a world dominated by Facebook, Twitter, smartphones and tablets.
Social CRM Expo West 2010 has a standing room only crowd and it exciting launch with lots of great information.