Labinot Bytyqi, CEO and Founder of Solaborate tells TMC's Rich Tehrani about how the company's new social network for tech professionals is a great place for these users to collaborate and earn "sharing rank" similar to a Klout score.
Lance Fried of SoCoCare tells TMC's Rich Tehrani about how the company helps companies deal with customer care in the age off social networking.
Ryan Hollenbeck, SVP of Global Marketing of Verint tells TMC's Rich Tehrani about how the company is differentiating itself in the contact center world.
Ann Sung Ruckstuhl, senior vice president and chief marketing officer of LiveOps, talks about how organizations are being challenged by heightened customer service expectations and explains how multi-channel contact center solutions can help turn the contact center from a cost center to a revenue center.
James Norwood of kana tells TMC's Rich Tehrani about the company's evolving customer service and CRM solutions; recent acquisitions and focus on serving the needs of its customers in a world dominated by Facebook, Twitter, smartphones and tablets.
Steve Gleave tells TMC's Rich Tehrani about how Metaswitch enables carriers to be successful. In addition he explains how carriers need to potentially embrace OTT social services in order to compete. In other words competing with existing social solutions may not be feasible in any/all situations for service providers.