Rick McFarland discusses the next generation of contact centers, the impact of WebRTC for developers, end-users and business strategies, and the timeline for WebRTC solutions in the contact center.
Richard McFarland discusses WebRTC in the contact center, how it improves business processes and increases ROI, and how Voice4net is implementing WebRTC in its solutions.
Bolder Thinking’s Steve Jackson discusses cloud communications, the evolving contact center and its recently announced webRTC Connect solution.
TMCnet Managing Editor Rich Steeves interviews Chris Vitek, President of WebRTC Strategies, Inc and member of the advisory board for the WebRTC Conference & Expo about the future of WebRTC in the enterprise contact center.
Matej Žvan, CEO of BrowseTel tells TMC's Rich Tehrani about the company's call center WebRTC and BPO solutions.
John Wolf, CMO Intradiem tells TMC's Rich Tehrani about how the company helps its customers maximize the downtime of its contact center agents allowing them to be trained and perform back-office functions in an effort to boost productivity, output and improve customer service and retention
Lance Fried of SoCoCare tells TMC's Rich Tehrani about how the company helps companies deal with customer care in the age off social networking.
Ryan Hollenbeck, SVP of Global Marketing of Verint tells TMC's Rich Tehrani about how the company is differentiating itself in the contact center world.
Noah Rafalko and Erik Linask discuss the evolution of communications and the need for call centers to embrace SMS as the most popular form of communication globally and integrate into their customer engagement strategies.
TMC's Peter Bernstein talks with Alan Percy, Senior Director of Strategic Marketing North America, AudioCodes
TMC's Peter Bernstein talks with Jason Alley, Solutions Marketing, Interactive Intelligence Darren Gill, Vice President of Sales, Cloud Small Center, Interactive Intelligence
TMC's Peter Bernstein talks with Joe Staples, Chief Marketing Officer (CMO), Interactive Intelligence
TMC's Peter Bernstein talks with Alan Percy, Senior Director of Strategic Marketing North America, AudioCodes
Genesys general manager Michael McBrien discusses multi-channel customer service with TMC at ITEXPO Miami 2013.
Teresa Jose, marketing manager at Altitude Software tells TMC about the company’s success and U.S. expansion with its contact center solutions.
TMC interviews John Cray, director of product management at Zeacom regarding the company’s contact center and BPA solutions.
Voice4Net CEO Richard McFarland explains how its new mobility tools can allow for more efficiency and flexibility within the contact center. In this interview with TMC’s Paula Bernier, he also comments on the multi-channel contact center, and Voice4Net’s ability to support cloud and hybrid models.
Ann Sung Ruckstuhl, senior vice president and chief marketing officer of LiveOps, talks about how organizations are being challenged by heightened customer service expectations and explains how multi-channel contact center solutions can help turn the contact center from a cost center to a revenue center.
EQ Contact Center CEO Gregg Hansen explains the benefits of a fully Web-based contact center platform with integrated PBX functionality, compared to traditional on-premises alternatives.
WebRTC Expo: November 27-29, South San Francisco
Rick McFarland, president and CEO of Voice4Net, talks with TMC editor Paula Bernier at ITEXPO Austin in early October. Based in Dallas,Voice4net provides businesses with a custom interactive telephony solutions including contact center tools, IVR solutions, voice recording capabilities and event broadcasting systems.
TMCnet’s Erin Harrison speaks with 8x8’s Huw Rees about the every-increasing role of Unified Communications (UC), the market lifecycle and what needs to be done to accelerate adoption of UC across the enterprise.
TMC’s Rich Steeves speaks with Tim Passios, Director, Solutions Marketing of Interactive Intelligence
Interactive Intelligence makes the contact center experience for agents and end users
TMC’s Rich Tehrani speaks with Damon Carter, Director, Business Development, Zeacom to learn about the company’s software-based call center solutions which tie into Microsoft Lync. Some of the discussion involved speculation about what the integration plan will be with regards to Skype and Lync.
Shawn Privratsky from Kunnect discusses the benefits of cloud call center technology over traditional on-premises solutions.
TMC’s Erik Linask speaks with Joseph Jacoboni, President/CEO of Contact Centers of America
TMC's Patrick Barnard speaks with Ryan Thurman of Contact Center Compliance
TMC's Patrick Barnard speaks with Rafael Manzon, CEO of Contact Center Compliance
Rich Tehrani speaks with Mary Murcott, CEO of Novo 1 Contact Centers
After an introduction for me, Dr. Don Brown, a true communications veteran began a presentation which asked where the value was in communications. He explained CEBP and unified communications were terms made up by marketers and he didn’t really like the term buddy list either.