Companies that employ long-term strategies for managing CX disruption from the data center to remote agent environments could save billions in productivity, lost sales and customer churn each year. Telecommunications giant, Verizon, has done just that and shares their strategies (and lessons learned) for delivering flawless CX in this on-demand webcast. This interactive discussion reveals:• The impact of Verizon’s entire contact center workforce shifting to home offices • The steps that Verizon took to protect their brand and deliver best-in-class service• Recommendations for organizations who are struggling to get visibility into remote worker issuesRegister to watch today.
