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Checklist: Power of Emotion. Turn Customers into Fans


Abstract:

Review this checklist to understand the 10 barriers to customer delight. To win your customer’s loyalty, you must connect with them in the digital world that they live in, offering them engagement on their terms with your organization. Communicating digitally has surged to being every bit as familiar and preferred to using voice among consumers. Digital channels offer unique value to both consumer and company, yet brands have failed to embrace the digital channels that their customers live in.

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