Apply Today for CUSTOMER Magazine's 4th Annual Award Program...

2026 Conversational AI Excellence Awards

If your organization has developed solutions that harness the potential of conversational AI to drive meaningful customer outcomes, we encourage you to apply for the 2026 Conversational AI Excellence Awards.

This is your opportunity to establish leadership in a rapidly-growing AI market, to showcase your achievements, and to inspire others with your innovative conversational AI applications, services, solutions, and technology.

The Conversational AI Excellence Awards celebrate your innovative and impactful conversational AI technologies that serve all vertical industries. CUSTOMER magazine and TMCnet will honor organizations and solutions that have demonstrated excellence in leveraging conversational AI to enhance customer experiences, streamline operations, and drive business success.

Rewarding Your Success in the Field

Winners are chosen based on a customer case study or success story* describing a real world deployment of your solution. Show in tangible form why you deserve to be recognized.

TMCnet and CUSTOMER magazine's editors and judges encourage applications from all market segments that have successfully deployed/implemented conversational AI solutions. Here are some of the market segments that should consider applying:

Customer Service and Support
E-commerce and Retail
Financial Services
Healthcare and Telemedicine
Travel and Hospitality
Human Resources and Recruitment
Education and E-learning
Manufacturing and Supply Chain

These market segments represent just a few examples, as conversational AI has broad applicability across diverse industries. The awards program aims to showcase the transformative power of conversational AI in solving challenges, improving efficiencies, and delivering exceptional customer experiences.

Exclusive Award Winning Benefits:

Validation from Highly-Respected 3rd Party Source
- Highlighted as an award winner in TMCnet and CUSTOMERZONE360 feature story
- Announced as an award winner via press release
Positive Publicity Boost for Your Solution and Brand
- Featured in extensive social media campaign across all TMC and TMCnet platforms
- Provided award press kit to inform clients, prospects and media of your achievement
Year-Round Marketing Support for Your Winning Solution
- You get unlimited license to award logos
- Add Award logo to all of your marketing, sales, publicity and branding efforts: website, social media profiles, client newsletters, marketing brochures, sales presentations, emails, promotional items, trade show booth, annual report and investor documents, customer newsletters, business cards, etc.
Increased Inbound Inquiries for Your Sales Team
- Your presence on the list of winners could be just what you need to land on more high value RFPs

Awards are not given in specific categories. All tools, platforms, and applications that contribute to the delivery of Conversational AI solutions are considered:

Natural Language Processing (NLP) Platforms
Speech Recognition Systems
Agentic AI
Natural Language Understanding (NLU) Frameworks
Machine Learning and Deep Learning Frameworks
Dialog Management Platforms
Voice User Interface (VUI) Design Tools
Text-to-Speech (TTS) Engines
Conversational Analytics Platforms
Development Frameworks and Libraries

Apply early to save $100 off the processing fee.

Early Bird Deadline: June 24 - $699 processing fee
Final Deadline: July 9 - $799 processing fee

This is a solution-level award, so please submit an individual application for each nomination.

Questions? Please contact events@tmcnet.com

Thank You and Good Luck.

*Customer/client identity must be included in your submission. However, at your request company names may be excluded from feature article and press release announcing winners. Pleazse upload your success story in the "Marketing Collateral" section of the nomination form.