21st Year...

CUSTOMER Magazine's Contact Center Technology Awards

Customer experience is no longer defined by a single interaction—it is shaped by intelligent automation, AI-powered engagement, data-driven insights, and seamless omnichannel communication. Today’s contact centers rely on advanced technology platforms that empower agents, automate routine interactions, personalize customer journeys, and deliver faster, smarter, and more efficient service experiences.

CUSTOMER magazine’s Contact Center Technology Awards recognize the hardware, software, platforms, and applications that are transforming contact centers into intelligent customer engagement hubs. These awards honor the technologies that improve efficiency, enhance customer satisfaction, enable automation, and help organizations deliver modern, AI-driven customer experiences.

Eligible solutions include technologies supporting customer engagement, contact center operations, analytics, automation, and workforce optimization, including:

CRM Software – CCaaS – CX Management Platforms – AI Agents – Chatbots – Conversational AI – Workforce Engagement Management – Agent Assist – Knowledge Management – IVR & Intelligent Routing – Omnichannel Communications – Live Chat – Reporting & Analytics – Telephony Services – Voice AI – Customer Journey Analytics – Automation Platforms

Earning a Contact Center Technology Award distinguishes your organization as an innovator and technology leader helping shape the future of customer experience and contact center operations.

This is a product-level award, so multiple applications for each of your worthy solutions are permitted.

Exclusive Award Winning Benefits:

• Validation from Highly-Respected 3rd Party Source
  • Highlighted as an award winner in TMCnet and CUSTOMERZONE360 feature story
  • Announced as an award winner via press release
• Positive Publicity Boost for Your Solution and Brand
  • Featured in extensive social media campaign across all TMC and TMCnet platforms
  • Provided award press kit to inform clients, prospects and media of your achievement
• Year-Round Marketing Support for Your Winning Solution
  • You get unlimited license to award logos
  • Add Award logo to your website, marketing brochures, sales presentations, emails,
    trade show booth, annual report, business cards, etc.
• Increased Inbound Inquiries for Your Sales Team
  • Your presence on the list of winners could be just what you need to land on more high value RFPs

IMPORTANT - Please be sure to answer the following questions in the PRODUCT DESCRIPTION section of the entry form:

• What is your target market (enterprise, service providers, Fortune 500, SMBs, outsourced agencies, etc.)?
• What are the unique or distinctive features about your product or service?
• Please list customer references of organizations that have deployed your solution. We keep customer references strictly confidential and will not disclose any customers without explicit permission. Customer references are not required in order to win, though it helps if you include them in this application.

Apply early and save $100.

Early Bird Deadline: April 17 - $750 processing fee
Final Deadline: May 13 - $850 processing fee

Winners to be announced in July 2026.

Questions? Please contact events@tmcnet.com

Thank You and Good Luck.