2026 CUSTOMER Experience Innovation Awards

TMC and CUSTOMER magazine are seeking nominations for the 2026 CUSTOMER Experience Innovation Awards.

Exceptional customer experiences don't happen by accident.

They are the result of innovative technology, intelligent processes, empowered employees, and a relentless focus on the customer journey.

The CUSTOMER Experience Innovation Awards recognize the companies, platforms, and solutions that are redefining what great customer experience looks like. These awards honor organizations that help businesses create more meaningful customer interactions, improve satisfaction and loyalty, increase operational efficiency, and deliver measurable business results.

Today's customer experience extends far beyond the contact center. AI, conversational interfaces, chat, voice, social media, automation, analytics, and customer intelligence platforms are transforming how organizations engage with customers across every stage of the customer lifecycle. The most successful companies are leveraging these technologies to create seamless, personalized, and highly effective experiences across all channels.

CUSTOMER magazine is proud to recognize innovators like you who are making this transformation possible.

To be selected for a CUSTOMER Experience Innovation Award, companies must demonstrate how their solution enables organizations to deliver best-in-class customer experiences while improving business performance. Winning solutions effectively combine technology, process, data, and organizational culture to help customers achieve measurable improvements in customer satisfaction, engagement, retention, efficiency, and overall experience quality.

Whether your solution enhances customer service, CRM, conversational AI, workforce engagement, self-service, customer analytics, voice of the customer, social engagement, lead generation, collections, or other CX disciplines, this award provides an opportunity to showcase the real-world impact your innovation is delivering.

If your platform is helping organizations transform customer interactions into stronger relationships, improved loyalty, and better business outcomes, we encourage you to apply for the 2026 CUSTOMER Experience Innovation Awards.

Exclusive Award Winning Benefits:

• Improve Your AI Search Visibility
  • Appear more prominently on ChatGPT and other Generative AI platforms
  • AI tools value awards and other 3rd party endorsements in their results
• Validation from Highly-Respected 3rd Party Source
  • Highlighted as an award winner in TMCnet and CUSTOMER magazine feature story
  • Announced as an award winner via press release
• Positive Publicity Boost for Your Solution and Brand
  • Featured in extensive social media campaign across all TMC and TMCnet platforms
  • Provided award press kit to inform clients, prospects and media of your achievement
• Year-Round Marketing Support for Your Winning Solution
  • You get unlimited license to award logos
  • Add Award logo to your website, social media profiles, marketing brochures, sales presentations, emails, promotional items, client newsletters, trade show booth, annual report, business cards, etc.
• Increased Inbound Inquiries for Your Sales Team
  • Your presence on the list of winners could be just what you need to land on more high value RFPs

Today's social, AI, chat and other technologies are driving new and improved strategies for delivering an enhanced customer experience. This shift has ushered in new opportunities in the call/contact center, CRM and teleservices industries. In addition to giving companies a streamlined way to monitor customer sentiment, they offer new opportunities to engage and join in conversations with their communities of existing and prospective customers, including taking an active role in the dialog that shapes their brand perception.

Past winners of this award include Five9, NICE InContact, Confirmit, Comm100, Edify, Forsta, and Sitel Group.

Solutions Providers who help facilitate world class CX should apply today to be considered for the 2026 CUSTOMER Experience Innovation Award!

Early Bird Deadline: July 18 - $695 processing fee
Final Application Deadline: August 5 - $795 processing fee

Winners announced in late September 2026.

Questions? Please contact the TMC Awards Team