2024 CUSTOMER Experience Innovation Awards

TMC and CUSTOMER magazine are seeking nominations for the 2022 CUSTOMER Experience Innovation Awards.

Chat, Conversational AI, and social interactions are examples of revolutionary technologies shifting contact center dynamics, enabling innovative CX solutions that maximize CRM, voice of customer, brand management, lead generation/qualification, collections and HR.

CUSTOMER magazine is proud to honor the pioneering solutions providers powering this CX revolution with CX Innovation Awards.

Companies selected for this award must prove that their contact center management solutions and platforms help their clients deliver the absolute best-in-class customer experiences - utilizing all channels including social interactions, chat, AI and more. 

Awards will be given to companies who demonstrate that by using their platform, users can effectively combine innovative approaches to technology, process and company culture to deliver world class service.

Exclusive Award Winning Benefits:

• Validation from Highly-Respected 3rd Party Source
  • Highlighted as an award winner in TMCnet and CUSTOMER magazine feature story
  • Announced as an award winner via press release
• Positive Publicity Boost for Your Solution and Brand
  • Featured in extensive social media campaign across all TMC and TMCnet platforms
  • Provided award press kit to inform clients, prospects and media of your achievement
• Year-Round Marketing Support for Your Winning Solution
  • You get unlimited license to award logos
  • Add Award logo to your website, social media profiles, marketing brochures, sales presentations, emails, promotional items, client newsletters, trade show booth, annual report, business cards, etc.
• Increased Inbound Inquiries for Your Sales Team
  • Your presence on the list of winners could be just what you need to land on more high value RFPs

Today's social, AI, chat and other technologies are driving new and improved strategies for delivering an enhanced customer experience. This shift has ushered in new opportunities in the call/contact center, CRM and teleservices industries. In addition to giving companies a streamlined way to monitor customer sentiment, they offer new opportunities to engage and join in conversations with their communities of existing and prospective customers, including taking an active role in the dialog that shapes their brand perception.

Past winners of this award include Five9, NICE InContact, Confirmit, Comm100, Edify, Forsta, and Sitel Group.

Solutions Providers who help facilitate world class CX should apply today to be considered for the 2024 CUSTOMER Experience Innovation Award!

Early Bird Deadline: July 19 - $645 processing fee
Final Application Deadline: August 5 - $745 processing fee

Winners announced in late September 2024.

Questions? Please contact the TMC Awards Team