2024 Contact Center Technology Award

 Apply Today for CUSTOMER Magazine's 19th Annual...

Contact Center Technology Awards

The idea of ever-improving customer care isn’t only in the hands of the agent – it is also a function of the tools those agents are provided to achieve their objectives and ensure every customer ends an interaction patently pleased. 

CUSTOMER magazine’s 19th Annual Contact Center Technology Awards recognize the hardware, software, and applications that have converted technology into a key tool for delivering world class CX.

CRM Software - CCaaS - CX Management Software - Workstations - Headsets - Knowledge-based Software - IVR - Call Routing and Management - Live Chat - Chatbots - Conversational AI - Reporting & Analytics - Telephony Services

Earning a Contact Center Technology Award instantly distinguishes your success as an innovator, thought leader, and market mover in the customer experience industry.

This is a product-level award, so multiple applications for each of your worthy solutions are permitted.

Exclusive Award Winning Benefits:

  • Validation from Highly-Respected 3rd Party Source
    • Highlighted as an award winner in TMCnet and CUSTOMERZONE360 feature story
    • Announced as an award winner via press release
  • Positive Publicity Boost for Your Solution and Brand
    • Featured in extensive social media campaign across all TMC and TMCnet platforms
    • Provided award press kit to inform clients, prospects and media of your achievement
  • Year-Round Marketing Support for Your Winning Solution
    • You get unlimited license to award logos
    • Add Award logo to your website, marketing brochures, sales presentations, emails,
      trade show booth, annual report, business cards, etc.
  • Increased Inbound Inquiries for Your Sales Team
    • Your presence on the list of winners could be just what you need to land on more high value RFPs


Please answer the following questions in a Word document, and attach the document on page 2 of your online submission:

  • What is your target market (enterprise, service providers, Fortune 500, SMBs, outsourced agencies, etc.)?
  • What are the unique or distinctive features about your product or service?
  • List your current competitors (and product names if known).
  • Please list customer references of organizations that have deployed your solution. We keep customer references strictly confidential and will not disclose any customers without explicit permission. Customer references are not required in order to win, though it helps if you include them in this application.

Apply early and save $100.

Early Bird Deadline: April 18 - $699 processing fee
Final Deadline: May 13 - $799 processing fee

Winners to be announced in June 2024.

Questions? Please contact [email protected]

Thank You and Good Luck.