2021 Customer Workforce Optimization Innovation

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2021 CUSTOMER Workforce Optimization Innovation Awards

The market for Contact Center Workforce Optimization software and services hit a significant milestone when this mature IT sector exceeded $2 billion in revenue. A thirst for actionable intelligence that extends beyond individual tools is strong – one that ties together data from multiple technologies and business to help develop an overall strategy for increasing client satisfaction, building loyalty, and delivering a better overall customer experience.

Furthermore, several overarching technology trends – including cloud computing, a growing demand for single-vendor contact center solutions, increased attention to analytics, and interest in WFO solutions from non-traditional markets –  are all driving new opportunities for vendors to differentiate themselves.

If your business is part of this evolving Workforce Optimization trend, and your solutions provide exemplary business management tools, make sure you get the recognition you deserve.
  • Call Recording
  • Performance management
  • Workforce management and optimization (Contact Center & non-Contact Center)
  • eLearning
  • Text and Speech analytics
  • Customer feedback management
  • Fraud detection
  • Surveys/VoC
  • Desktop Analytics
  • QM
  • Interaction analytics
  • RPA
  • Knowledge Management (KM)
  • Customer Journey Analytics (CJA)
  • eLearning/Coaching
  • Gamification
Does you solution stand above the rest for these key contact center metrics? Then apply today to be considered for CUSTOMER magazine’s 2021 Workforce Optimization Innovation awards.

Exclusive Award Winning Benefits:

  • Featured in CUSTOMER magazine online article
  • Announced as an award winner via press release
  • Highlighted in extensive social media campaign across CUSTOMER and TMCnet accounts
  • Provided an award press kit to inform clients, prospects, media and analysts of your achievement
  • Provided unlimited license to award logos for use on all marketing and sales collateral
        Web site, Business cards, Brochures, Trade Show Booth, Email signatures, Annual reports,
        Sales presentations, promotional items, etc.
  • Instant acknowledgment as an industry innovator by a respected source

Apply early and save $100 off the processing fees.

Early Bird Deadline: October 15, 2021 - $619 processing fee
Final Deadline: November 9, 2021 - $719 processing fee

Questions? Please contact The TMC Awards Team