2020 Contact Center Technology Award

 Apply Today for CUSTOMER Magazine's 15th Annual...

Contact Center Technology Awards

The idea of ever-improving customer care isn’t only in the hands of the agent – it is also a function of the tools those agents are provided to achieve their objectives and ensure every customer ends an interaction patently pleased. 

CUSTOMER magazine’s 15th Annual Contact Center Technology Award recognizes the hardware, software, and applications that have converted technology into a key tool for delivering customer service excellence.

Earning a Contact Center Technology Award instantly distinguishes your success as an innovator, thought leader, and market mover in the customer experience industry.

This is a product-level award, so multiple applications for each of your worthy solutions are permitted.

Exclusive Award Winning Benefits:

  • Featured on CustomerZone360 web site and TMCnet
  • Announced as an award winner via press release
  • Provided an award press kit to inform clients and prospects of your achievement
  • Provided unlimited license to award logos for use on all marketing and sales collateral - including brochures, web pages, business cards, trade show booth, annual reports, and more.
  • Showcased in extensive social media campaign across all CUSTOMER and TMCnet properties

Apply early and save $100.

Early Bird Deadline: Friday, May 29, 2020 - $699 processing fee
Final Deadline: Tuesday, June 16, 2020 - $799 processing fee


Please answer the following questions in a Word document, and attach the document on page 2 of your online submission:

  • What is your target market (enterprise, service providers, Fortune 500, SMBs, outsourced agencies, etc.)?
  • What are the unique or distinctive features about your product or service?
  • List your current competitors (and product names if known).
  • Please list customer references of organizations that have deployed your solution. We keep customer references strictly confidential and will not disclose any customers without explicit permission. Customer references are not required in order to win, though it helps if you include them in this application.

Questions? Please contact events@tmcnet.com