Untangling Your IVR -- IVR Problems and Solutions

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Untangling Your IVR -- IVR Problems and Solutions

Tutorial/Development Matt Florell President ViciDial Group Allison Smith CEO The IVR Voice.com Allison and Matt will go over many realworld examples of problematic IVRs and problems building IVRs, and how to prevent them or fix them. Many different types of IVRs will be covered: from outbound surveys to inbound customer service, sales and automated transactional IVRs. Learn how to not overthink your IVR and how to build it properly so it will be an asset to your orgination and not a liability.

asterisk, digium, Atlanta, 2012, Astricon, TMC