Proactive vs Reactive: How Savvy Use of Analytics Helps Contact Centers Navigate and Adapt to Uncertainty

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Proactive vs Reactive: How Savvy Use of Analytics Helps Contact Centers Navigate and Adapt to Uncertainty

How can your contact center become more adaptive and 'future-ready'? This new Aberdeen eBook has all the latest guidance to help you manage potential risk factors and future impact events with a strategic approach. Download your copy to learn: • How to maximize data quality to shift from a reactive contact center to a proactive one • How to use analytical insights in a timely and efficient manner to stay ahead of the game • How to make a business case for becoming proactive, using metrics like customer satisfaction, productivity gains, and service costs

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