How can your contact center become more adaptive and 'future-ready'?This new Aberdeen eBook has all the latest guidance to help you manage potential risk factors and future impact events with a strategic approach.Download your copy to learn:• How to maximize data quality to shift from a reactive contact center to a proactive one• How to use analytical insights in a timely and efficient manner to stay ahead of the game• How to make a business case for becoming proactive, using metrics like customer satisfaction, productivity gains, and service costs