Tim Passios

Hot Off The Wires

Genesys Cloud CX Grows Revenue Over 50% Year-Over-Year and Generates … 8/30/2023

Genesys Named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact … 8/9/2023

Avaya Powers NetNordic UC, Contact Center Offer 6/1/2018

Pivotal Data Partners With Polycom for Hosted and Business VoIP 3/1/2017

Goodbye to Premise-based Contact Center Solutions Reformulated for the Cloud 8/13/2015

Sane Surveys and Smart Business VoIP Keep Customers Happy 7/1/2013

Hosted vs. On-Premises Call Center Software: Which Delivers Better TCO? 8/28/2010

Cloud-based Call Center Applications More Difficult to Integrate? 7/13/2010

Who Says Hosted Call Center Software Lacks Flexibility? 6/17/2010

Does Hosted Workforce Management Lack Features Compared to On-premises Systems? 6/11/2010

Cloud-based Call Center Solutions: 'Not Just for the Little Guys' 6/2/2010

Call Center Workforce Management Solutions Market Grew 30.3 Percent in 2009 3/30/2010

Workforce Optimization Shines in Downturn Gloom 1/28/2009

Research Shows Workforce Management Gaining Ground 2/19/2008

Research Shows Workforce Management Gaining Ground 2/19/2008

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