ARTICLES & COLUMNS

Last Updated: 6:57 PM EST - May 09, 2021

TMCnet.com publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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Guided CX: Optimizing Customer Experiences in the Brave New World

4/27/2021 9:38:10 AM

Through a Guided CX approach, companies are in the best position to satisfy customers, protect their brands, and create a solid foundation for increasing r…

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Replicating Human Interaction with Guided CX

4/27/2021 9:37:48 AM

By integrating collaboration tools and AI using Guided CX principles, customers can be guided effectively through their shopping experience.

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Guided CX Forum Launches Online Community on TMCnet Platform

4/27/2021 9:37:32 AM

The Guided CX Forum community is a one-stop resource for the customer experience ecosystem, providing unbiased insight into the technologies, implementatio…

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Zoom Releases 'Immersive View' Feature for Meeting in Virtual Settings

4/26/2021 5:14:44 PM

In an effort to create a more engaging video environment, Zoom has released new software that allows video conferencing participants to use virtual setting…

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TMC Announces Pandemic Tech Innovation Award Winners for 2021

4/26/2021 3:58:12 PM

TMC today announced the recipients of the 2021 Pandemic Tech Innovation Awards.

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IT Professionals Are the Lifeblood of Any Online Business: 7 Ways to Say Thanks

4/26/2021 12:13:21 PM

Your remote IT employees do a lot to help your business grow, but it's difficult to show your appreciation from behind a screen. The modern workforce is ro…

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Windows 10 Incident Management

4/26/2021 12:07:45 PM

SmartWindows help you save your important data and acts like Windows 10 incident management software to mitigate Windows 10 errors and restore your data.

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3 Ways to Secure Your Enterprise Data

4/26/2021 11:59:45 AM

Hackers are everywhere, especially during the corona outbreak. Cybercriminals have influenced the Covid-19 pandemic to upgrade all cyberattacks schemes, fr…

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The Ultimate Buyer's Guide for Battery Chargers

4/26/2021 11:55:11 AM

Whether you're an owner of a vaping device from a company like Simply ELiquid or are a flashlight fanatic who hates running out of power, a good battery ch…

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Neutral Hosts: The Future of Cellular Enterprise Connectivity Coverage

4/26/2021 11:34:47 AM

As the world becomes increasingly interconnected and device use surges exponentially, difficulties in providing constant full connectivity have also grown.…

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Ribbon Boosts Efficiency and Performance with New Teledynamics Advanced Service for Microsoft Teams

4/26/2021 11:25:57 AM

Ribbon Communications, a world leader in delivering communications software, IP, and optical networking solutions to service providers and large enterprise…

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Calabrio Acquired By Private Equity Company Thoma Bravo

4/26/2021 11:10:26 AM

Thoma Bravo is a 40-year-old private equity firm that focuses on software and technology. The company owns more than 300 software and technology companies …

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Omnichannel Focus Grows in the Contact Center to Boost Agent and Customer

4/26/2021 11:01:33 AM

For years, we have heard about how important it is for customers to be satisfied with call center experiences. In addition to stellar customer support, the…

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MSP Provider TPx Announces New Chief Revenue Officer

4/26/2021 10:54:17 AM

Texas-based managed services provider TPx has announced a new Chief Revenue Officer (CRO) appointment in a move to strengthen it's go-to-market strategies …

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Truphone and Trio Celebrate Cellular IoT First

4/23/2021 3:46:13 PM

Truphone announced a partnership with Sony Semiconductor Israel, STMicroelectronics and Murata, which today unveiled the general availability of the Type 1…

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AWS, DISH Aim to Transform Telecom

4/23/2021 2:24:59 PM

Amazon Web Services (AWS) and DISH Wireless announced a partnership naming AWS its preferred cloud provider and plans to builds its 5G network on Amazon in…

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NYC Comptroller Candidate Unveils Blockchain and Cryptocurrency Proposal for City

4/23/2021 2:14:05 PM

In New York City's upcoming elections, there are 12 candidates on the ballot for City Comptroller. One of them, Democrat Reshma Patel, is talking seriously…

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Can Physical Safety Applications be Addressed by Open Source Software Systems? The Linux Foundation's ELISA Project Says Yes

4/23/2021 1:58:50 PM

The physical and digital worlds are continually coalescing, especially as "co-botting" and other solutions are enabling human beings to work side-by-side w…

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Best Apps to Read Others' Texts Remotely in 2021

4/23/2021 1:58:06 PM

Seeking spyware apps for reading your loved ones' texts remotely? We present you with the best apps on the market for seeing someone else's texts. Get the …

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Limiting WFH Loneliness: How Technology Can Help You to Become Digitally Sociable

4/23/2021 1:47:49 PM

In the wake of the Covid-19 pandemic, it's safe to say that the corporate landscape as we once knew it has drastically evolved to adapt to strict social di…

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Apple Will Allow Parler Back In App Store

4/23/2021 1:39:11 PM

After a multi-month ban following January's Capitol riot, Apple has announced that conservative social media platform Parler will be allowed back in its Ap…

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Innovative Changes Coming To The Accounting Industry

4/23/2021 1:34:03 PM

The accounting market has noticed many innovative developments recently together with the coming of computer technology. Also it has accompanying applicati…

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How Verizon Was Able to Navigate the Transition to Remote Working While Maintaining a Top-Notch Customer Experience

4/23/2021 1:12:53 PM

Learn how Verizon navigated the COVID-19 pandemic to successfully and rapidly transition to a fully remote contact center environment.

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Talkdesk and Microsoft Continue Alliance for Delivery of Improved Personalization

4/23/2021 12:54:30 PM

Talkdesk and Microsoft will be continuing their strategic partnership to offer customers and call center agents more personalized experiences.

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Speech Technologies and the Impact on CX

4/23/2021 12:21:33 PM

How can contact centers leverage speech technologies to improve customer experience and agent performance?

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Reliant Parking Unveils 24/7 Customer Support

4/23/2021 12:16:31 PM

In an effort to provide customers with support that adheres to any schedule, the company now offers 24/7 customer service for residential users.

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The Evolution and Acceptance of Speech Technologies

4/23/2021 12:16:30 PM

IVR has been an unpleasant experience for many, but speech technologies are changing the entire IVR and self-service customer experience and driving contac…

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Authority Software Releases New Workforce Management Solution

4/23/2021 12:10:10 PM

Workforce management solutions play an important role in the day to day operations of a call center. They also help to support the long term goals of a bus…

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Deutsche Bank Strikes Payment Deal with Call Center Employees

4/23/2021 12:07:16 PM

A deal was reached between Deutsche Bank and Union officials that will allow the company's call center employees to be eligible for wage increases and addi…

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How To Transform Your Business To The Digital World?

4/22/2021 5:07:34 PM

When running a business, you want to make sure that you are ranking well on Google and achieving your goals when it comes to ranking on Google. Not only wi…

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Top-7 WebRTC Companies to look out for in 2021: The Best WebRTC Service Providers

4/22/2021 4:43:28 PM

WebRTC companies allow real-time communication capabilities to be added to your applications. Developers can create powerful customized solutions for your …

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Georgette Mulheir Explains the Scandal of DNRs, Covid-19, and a Broken Care System

4/22/2021 4:37:04 PM

The UK government is coming under increasing pressure to call a public inquiry into its handling of the Covid-19 pandemic. Whilst the country is amongst th…

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The Ultimate Guide to Rocking your Tech Interview

4/22/2021 4:31:24 PM

Have you ever had a technical interview before? If yes, that's great! If not, don't stress! We've got you covered. In this article, we give you some tips o…

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Growing Your B2B SaaS Business: 5 Strategies to Increase Customer Engagement

4/22/2021 4:24:43 PM

It's often assumed that the most crucial thing to a growing business is to get new customers. After all, customers are the lifeblood of any business out th…

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The Top 4 Benefits of Using Enterprise IT Consulting

4/22/2021 4:12:28 PM

If you're considering hiring an IT Consulting services provider for your company, read on for excellent information and the top 4 benefits it delivers that…

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The best qualifications and skills to land a tech sector job

4/22/2021 3:54:00 PM

There's little doubting the world has changed almost beyond recognition in the last 20 or so years through the continuing advancement of technology and the…

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3 Additional Benefits of Using Software to Manage Employee Scheduling

4/22/2021 3:46:20 PM

Employee scheduling has come a long way from pen and paper rota and printed Excel sheets. Business owners and HR managers have moved on from manual methods…

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Why Managed Services for Communication and Data is Helpful for Your Business?

4/22/2021 3:39:08 PM

A well-established telecom and network are essential for any business to reach its maximum efficiency and potential. Traditionally, all the infrastructu…

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Why Is Singapore the No.1 Choice for Tech Companies?

4/22/2021 3:30:19 PM

Singapore is a busy and vibrant sovereign island city-state in Southeast Asia. Its clean air, low crime rate, and outstanding education system make it one …

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BCM One Announces Cisco Webex Integration

4/22/2021 2:30:49 PM

Today, BCM One announced UCaaSone is now fully integrated with Cisco Webex. The MSP's clients and channel partners gain access to video conferencing option…

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VirtualPBX Pushes Local Calling into Canada and Mexico

4/22/2021 1:59:27 PM

Virtual PBX offers customers more business freedom by extending their local call range to both Canada and Mexico.

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TeleDynamics and Ribbon Communications Extend Partnership with New Teams Solution

4/22/2021 1:53:49 PM

To address the rising popularity of Microsoft Teams across the business world, TeleDynamics and Ribbon Communications have joined to create a new solution …

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New Britcoin Taskforce Elevates Role of Blockchain in Global Finance World

4/22/2021 10:46:05 AM

The new Britcoin central bank-backed digital currency being considered by the British Treasury and the Bank of England would cement blockchain's role in th…

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NICE Ranked as WFM Market Share Leader in DMG Consulting Report

4/21/2021 4:00:06 PM

If call centers are considered the drivers of customer relationships in the twenty-first century, then workforce management technology is the engine. WFM o…

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NICE Ranked as WFM Market Share Leader in DMG Consulting Report

4/21/2021 4:00:06 PM

If call centers are considered the drivers of customer relationships in the twenty-first century, then workforce management technology is the engine. WFM o…

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German Federal Bank Uses Blockchain and Distributed Ledger Without Digital Currency

4/21/2021 3:46:54 PM

Germany's federal bank has finished testing a blockchain-based platform that connects distributed ledger technology (DLT) to the existing payment system fo…

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Infovista Finds KLERITY in Empirix Acquisition

4/21/2021 3:21:09 PM

Today, Infovista announced the acquisition of Empirix, making the entity the only to offer Communications Service Providers (CSPs) and Enterprises a carrie…

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10 Best Laptops under $500 | Where To Get Them From

4/21/2021 3:15:48 PM

When people are searching for a new laptop, they always tend to stick to a budget. We took this into consideration and reviewed a number of laptops from va…

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6 Surprisingly Effective Ways to Use SMS in Your Business

4/21/2021 3:08:03 PM

We all use SMS in our personal lives, but have you ever considered the role it could play in your business? There are more use cases than you probably real…

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Three Keys To Growing Your YouTube Presence

4/20/2021 5:04:36 PM

The world of content is fractured. You can thank the Internet for that. Decades ago, millions used to sit and watch the same network television show in uni…

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