ARTICLES & COLUMNS

Last Updated: 8:17 AM EST - Aug 02, 2021

TMCnet.com publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

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Cofense Launches Email Security Solution for MSPs

7/21/2021 11:31:19 AM

Virginia-based Cofense, a provider of phishing detection and response solutions, has announced the launch of Cofense Protect MSP. The new offering is desig…

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Multisignature Wallet: How does it work?

7/21/2021 11:26:26 AM

A multisignature wallet ensures that people are able to sign transactions and documents as a group. It is a type of digital signature that is generated via…

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FxPro in 2021: What Has Changed

7/21/2021 11:15:02 AM

FxPro is certainly one of the names in the Forex industry that most traders know and respect. While some companies may get complacent and stop implementing…

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BCM One Continues Its Run of Acquisitions with WCS Deal

7/21/2021 10:50:53 AM

BCM One acquired Wholesale Carrier Services (WCS), adding to its string of recent acquisitions that includes SkySwitch, nexVortex, LincLogix, Areno One, an…

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Concentrix Announces Chattanooga Call Center Hiring

7/21/2021 10:46:49 AM

The call center industry is one that's done exceedingly well in spite of a global pandemic. Now more than ever businesses and customers rely on communicati…

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Florida Sees Success Tapping Emergency Management Consultant for COVID Crisis

7/21/2021 10:41:42 AM

The global COVID-19 pandemic and the effort to vaccinate the public that followed was a strain for many government and municipal agencies, but call centers…

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Reaching for a Higher Level of Teaching: Finding the Best of Both In-Person and Remote Learning Worlds

7/21/2021 10:36:20 AM

The Covid-19 pandemic affected almost every industry, and the education sector was no exception. While modern technology like smart boards and student iPad…

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Reinforcing The Value of AI-Based Contact Centers In The Post-Pandemic Economy

7/20/2021 5:36:12 PM

Artificial Intelligence should be a major focus for business leaders looking to prepare their company for the future.

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Zadara On-Demand Edge Cloud Services Arrive in Africa

7/20/2021 5:18:47 PM

Zadara announced Africa's largest network of interconnected, carrier-and cloud-neutral data center facilities, Africa Data Centres, and service provider Gl…

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Radix IoT Announces Public Release of Mango Series 4

7/20/2021 2:52:28 PM

Today, Radix IoT officially unveiled a major Mango platform update providing OEMs with a seamless path to IoT-enablement of their products and public relea…

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Peerless Announces Allworx Connect Interop Certification

7/20/2021 1:58:38 PM

Peerless Network announced the completion of Allworx Connect interop certification, further augmenting the SIP trunking solution provider's catalogue of PB…

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Shentel Business Strikes Deal with York College for Infrastructure Upgrade

7/20/2021 1:05:47 PM

York College of Pennsylvania selected Shentel Business to bring new networking and voice capabilities for the school's campus.

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German Solar Systems Company Chooses Talkdesk as Contact Center Provider

7/20/2021 1:02:02 PM

ZOLAR GmbH is a Berlin-based green technology company that provides solar modules and storage systems. The company offers solar panels and cables, inverter…

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Mitel Partner Programs Put Cloud in Focus

7/20/2021 12:57:18 PM

Mitel's latest partner programs, Amplify and Velocity, will bring new resources to businesses for enhanced operations and improved customer journeys.

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VoIP Routers Can't Be Underrated

7/20/2021 12:41:52 PM

The inauguration of VoIP as the preferred method of business communication has long passed. VoIP gateways, VoIP routers, and a wide world of UC/VoIP produc…

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How ClickASnap is Changing the World of Digital Photo Sharing

7/20/2021 12:36:57 PM

Only a couple of decades ago, getting a picture from your camera onto the internet required dropping off film at a photo center, waiting for the roll to be…

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Bitcoin - A Blessing In Disguise

7/20/2021 10:57:49 AM

Bitcoin is a newly evolved cryptocurrency that allows its users to make and receive payments through these digital units called bitcoins. Unlike fiat curre…

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4 Technology Trends That Matter to Your Creative Business

7/20/2021 10:48:11 AM

Over the past couple of years, rapid advancements in technology, human behavior, and the operating environment have changed how companies interact and do b…

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How IoT Transforms The Retail Industry

7/20/2021 10:40:01 AM

IoT (Internet of Things) is an integrated system that works via the network of short-range mobile transceivers supplemented in electronic devices, function…

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Does Gaming Have Mental Health Benefits

7/20/2021 10:29:30 AM

Research conducted by the University of Oxford has demonstrated that gaming has numerous benefits when it comes to mental health. While some people were on…

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How Games Are Making our Brains More Active

7/20/2021 10:26:28 AM

Technology is changing the way that the world works, but in the same way, it has transformed the lives of many human beings. While people are becoming more…

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Why is Aircall the best VoIP provider?

7/20/2021 10:17:30 AM

Setting up VoIP for your business also means you must call on a VoIP provider. Find out why Aircall is the best choice for your company.

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Striking The Right Balance: Securing Customer Information and Data in the Highly Personalized World of CX

7/20/2021 10:04:03 AM

For organizations today, offering an exceptional customer experience has become an essential aspect to thriving amongst competitors in a highly competitive…

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Addressing the Intelligent Systems Lifecycle, Wind River Studio Enriches Cloud-Native Platform for Developers

7/20/2021 9:56:32 AM

Wind River today revealed a waterfall of new features available designed to automate and accelerate DevSecOps and other "pipelines" across the lifecycle of…

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Addressing Company Culture With The As-A-Service Model

7/20/2021 7:00:00 AM

The post-pandemic economy has created new demands for potential hires. Now that most workers have become comfortable with remote, hybrid work environments,…

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Is A Four-Day Workweek Feasible Option For Your Business?

7/19/2021 4:39:08 PM

Now that technology has advanced far enough to compete with human abilities, it may be time to cut human workers some slack.

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Is A Four-Day Workweek Feasible Option For Your Business?

7/19/2021 4:38:27 PM

Now that technology has advanced far enough to compete with human abilities, it may be time to cut human workers some slack.

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Create Deeper Customer Relationships By Combining DX and CX Data

7/19/2021 4:32:03 PM

Companies that are looking to strengthen customer relationships should share siloed customer data for a universally personalized customer journey.

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Smartronix Announces Fifth AWS Service Validation

7/19/2021 4:27:59 PM

Smartronix has been certified for AWS Connect Delivery Service, marking the fifth AWS certification for the company.

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New Five9 Inference Studio Simplifies Virtual Agent Deployments

7/19/2021 4:25:01 PM

Five9's latest enhancements make it easier for businesses to take advantage of AI-powered virtual assistants.

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Zoom Sets Sights on Contact Center Space with Five9 Acquisition

7/19/2021 1:14:56 PM

In an all-stock deal, valued at $14.7 billion, Zoom is diving headfirst into the contact center space with the acquisition of Five9. The purchase puts the …

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ZEDEDA Collaborates with Google and Others To Modernize Critical Infrastructure

7/19/2021 1:04:29 PM

As the U.S. Congress accelerates the negotiations around a massive infrastructure bill, which as part of the economic recovery could be as large as $2 tril…

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DSP Group and Cloud of Things Combine Forces and Introduce a Fully Managed ULE IoT Cloud Services Gateway

7/19/2021 1:00:20 PM

Ultra-Low Energy (ULE), an extension of the Digital Enhanced Cordless Telecommunications (DECT) physical layer specification that supports low power device…

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As Smart Home Solution Adoption Explodes, Service Providers Seek Simplicity and Scale

7/19/2021 12:54:17 PM

The collapse of the housing market in North America in 2008, driven in large part by the near-collapse of the economy, is now in the rearview mirror. The m…

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Fuze Chosen as Contender in Aragon Research Globe for Intelligent Contact Center

7/19/2021 12:48:08 PM

Call centers are transforming into artificial intelligence-enhanced intelligent contact centers that are designed to enable faster interactions, deeper ins…

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Introducing Centrical for Amazon Connect

7/19/2021 10:47:17 AM

Business intelligence solutions provider Centrical has announced the general availability of its new Centrical for Amazon Connect offering to help add real…

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Malwarebytes Partners with Datto to Offer a Single, Integrated View to MSPs

7/19/2021 10:42:14 AM

Today, the cyber threat landscape is changing. Criminals are adept at getting around safeguards, and companies - particularly managed service providers (MS…

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TMC Announces Recipients of the 2021 Communications Solutions Products of the Year Award

7/19/2021 8:59:27 AM

TMC announced today the recipients of the 2021 Communications Solutions Products of the Year Award.

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AI in Contact Centers: Where Transcription Technology Fits In

7/16/2021 3:17:35 PM

Today, with Artificial Intelligence (AI) growing in the contact center, a closer look at speech how technologies are advancing this vital feature reveals j…

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Performance 360 Offers Free Call Center Training for Displaced Tourism Agents

7/16/2021 3:12:51 PM

Performance 360 Call Center has been dedicated to helping any displaced tourism workers get back into the customer service arena. They're offering a 100-ho…

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Three New Charges Further Solidify Fraud Claims By Long Blockchain Corp.

7/16/2021 2:10:56 PM

Long Blockchain Corp, formerly known as Long Island Iced Tea Corp, has been under investigation by the SEC due to claims that company executives have explo…

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Semafone Delivers PCI DSS Compliance

7/16/2021 1:54:46 PM

This week Semafone unveiled SecureWeb+ to deliver outsourced contact centers, merchants and in-house customer support simple, secure payments on third-part…

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Acing Social Media to Kickstart Your Online Business

7/16/2021 1:27:11 PM

Tapping into the power of social media is one of the best ways to kickstart your online business. It provides a place where you can interact with followers…

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The Future Of SIEM

7/16/2021 1:18:24 PM

Security Information and Event Management (SIEM) has evolved over the years. With the release of the 2020 Garner Magic Quadrant for SIEM, this could be an …

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Swampfox Enhances Callback Capability with First In Line 3.1

7/16/2021 1:01:07 PM

Swampfox announced First In Line (FIL) 3.1, building on prior releases by further augmenting Cisco contact center solutions with robust callback functional…

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Why do businesses need Omnichannel?

7/16/2021 11:50:55 AM

In a world where customers are king, businesses must always ensure that their demands are met and that they are retained in order to remain competitive.

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Making Room for Innovation to Flourish

7/16/2021 11:42:13 AM

Innovators face several challenges in established organizations, cultural challenges are one of them. This often leads to the establishment of a physical i…

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New Ride Service TADA Partners with Tezos for Hybrid Blockchain Tech

7/15/2021 3:34:52 PM

TADA has joined Tezos to incorporate more economical, environmentally considerate blockchain practices for business operations.

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The Significance of Data Sharing in CX Practices

7/15/2021 3:26:15 PM

Maintaining positive customer journeys have never been more critical, but business leaders may be preventing experiences from improving by hiding data from…

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Digital Advancements of the Sports and Media Industries

7/15/2021 2:55:54 PM

The advent of digital technology has transformed the landscape of sports over the years, making it pretty easy for fans to know exactly what's going on in …

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