ARTICLES & COLUMNS

Last Updated: 3:30 AM EST - Jul 24, 2021

TMCnet.com publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

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Is A Four-Day Workweek Feasible Option For Your Business?

7/19/2021 4:38:27 PM

Now that technology has advanced far enough to compete with human abilities, it may be time to cut human workers some slack.

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Create Deeper Customer Relationships By Combining DX and CX Data

7/19/2021 4:32:03 PM

Companies that are looking to strengthen customer relationships should share siloed customer data for a universally personalized customer journey.

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Smartronix Announces Fifth AWS Service Validation

7/19/2021 4:27:59 PM

Smartronix has been certified for AWS Connect Delivery Service, marking the fifth AWS certification for the company.

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New Five9 Inference Studio Simplifies Virtual Agent Deployments

7/19/2021 4:25:01 PM

Five9's latest enhancements make it easier for businesses to take advantage of AI-powered virtual assistants.

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Zoom Sets Sights on Contact Center Space with Five9 Acquisition

7/19/2021 1:14:56 PM

In an all-stock deal, valued at $14.7 billion, Zoom is diving headfirst into the contact center space with the acquisition of Five9. The purchase puts the …

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ZEDEDA Collaborates with Google and Others To Modernize Critical Infrastructure

7/19/2021 1:04:29 PM

As the U.S. Congress accelerates the negotiations around a massive infrastructure bill, which as part of the economic recovery could be as large as $2 tril…

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DSP Group and Cloud of Things Combine Forces and Introduce a Fully Managed ULE IoT Cloud Services Gateway

7/19/2021 1:00:20 PM

Ultra-Low Energy (ULE), an extension of the Digital Enhanced Cordless Telecommunications (DECT) physical layer specification that supports low power device…

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As Smart Home Solution Adoption Explodes, Service Providers Seek Simplicity and Scale

7/19/2021 12:54:17 PM

The collapse of the housing market in North America in 2008, driven in large part by the near-collapse of the economy, is now in the rearview mirror. The m…

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Fuze Chosen as Contender in Aragon Research Globe for Intelligent Contact Center

7/19/2021 12:48:08 PM

Call centers are transforming into artificial intelligence-enhanced intelligent contact centers that are designed to enable faster interactions, deeper ins…

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Introducing Centrical for Amazon Connect

7/19/2021 10:47:17 AM

Business intelligence solutions provider Centrical has announced the general availability of its new Centrical for Amazon Connect offering to help add real…

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Malwarebytes Partners with Datto to Offer a Single, Integrated View to MSPs

7/19/2021 10:42:14 AM

Today, the cyber threat landscape is changing. Criminals are adept at getting around safeguards, and companies - particularly managed service providers (MS…

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TMC Announces Recipients of the 2021 Communications Solutions Products of the Year Award

7/19/2021 8:59:27 AM

TMC announced today the recipients of the 2021 Communications Solutions Products of the Year Award.

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AI in Contact Centers: Where Transcription Technology Fits In

7/16/2021 3:17:35 PM

Today, with Artificial Intelligence (AI) growing in the contact center, a closer look at speech how technologies are advancing this vital feature reveals j…

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Performance 360 Offers Free Call Center Training for Displaced Tourism Agents

7/16/2021 3:12:51 PM

Performance 360 Call Center has been dedicated to helping any displaced tourism workers get back into the customer service arena. They're offering a 100-ho…

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Three New Charges Further Solidify Fraud Claims By Long Blockchain Corp.

7/16/2021 2:10:56 PM

Long Blockchain Corp, formerly known as Long Island Iced Tea Corp, has been under investigation by the SEC due to claims that company executives have explo…

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Semafone Delivers PCI DSS Compliance

7/16/2021 1:54:46 PM

This week Semafone unveiled SecureWeb+ to deliver outsourced contact centers, merchants and in-house customer support simple, secure payments on third-part…

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Acing Social Media to Kickstart Your Online Business

7/16/2021 1:27:11 PM

Tapping into the power of social media is one of the best ways to kickstart your online business. It provides a place where you can interact with followers…

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The Future Of SIEM

7/16/2021 1:18:24 PM

Security Information and Event Management (SIEM) has evolved over the years. With the release of the 2020 Garner Magic Quadrant for SIEM, this could be an …

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Swampfox Enhances Callback Capability with First In Line 3.1

7/16/2021 1:01:07 PM

Swampfox announced First In Line (FIL) 3.1, building on prior releases by further augmenting Cisco contact center solutions with robust callback functional…

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Why do businesses need Omnichannel?

7/16/2021 11:50:55 AM

In a world where customers are king, businesses must always ensure that their demands are met and that they are retained in order to remain competitive.

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Making Room for Innovation to Flourish

7/16/2021 11:42:13 AM

Innovators face several challenges in established organizations, cultural challenges are one of them. This often leads to the establishment of a physical i…

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New Ride Service TADA Partners with Tezos for Hybrid Blockchain Tech

7/15/2021 3:34:52 PM

TADA has joined Tezos to incorporate more economical, environmentally considerate blockchain practices for business operations.

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The Significance of Data Sharing in CX Practices

7/15/2021 3:26:15 PM

Maintaining positive customer journeys have never been more critical, but business leaders may be preventing experiences from improving by hiding data from…

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Digital Advancements of the Sports and Media Industries

7/15/2021 2:55:54 PM

The advent of digital technology has transformed the landscape of sports over the years, making it pretty easy for fans to know exactly what's going on in …

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Global Growth Trends of Casino Gaming Industry

7/15/2021 2:48:44 PM

Running with the pandemic situation, it is very much essential to investigate the future growth potential of the state's wagering taxes and along with the …

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The Best Added Features Of Enterprise Password Management Tools For 2021

7/15/2021 2:37:36 PM

While you may know the major functionality of password management tools in general, you may not be privy to some of the game-changing features that have ma…

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Paranoid About Prying Eyes? SmartEye's Biometric-Based File Sharing Security Software Can Help

7/15/2021 2:31:22 PM

2020 undeniably brought about many unprecedented challenges. Due to the global pandemic, political unrest, and raging wildfires, other less-tangible events…

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Why should you outsource IT projects to Central Europe?

7/15/2021 2:21:00 PM

Keeping a business running isn't simple in modern times. Even if your company isn't specializing in IT, chances are you will still have some minor or major…

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The Challenges Of Digital Transformation On The Plant Floor

7/15/2021 2:16:48 PM

The digitization of processes that drives competition in today's global markets is nowhere more evident than on the plant floor. Across the world, the t…

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Velodyne Joins Nvidia Metropolis Project

7/15/2021 2:01:56 PM

This week, Nvidia announced Velodyne Lidar is joining the Nvidia Metropolis program with the Velodyne Intelligent Infrastructure Solution (IIS) for traffic…

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Customers' Patience for COVID-Related Call Center Waits Is Wearing Thin

7/15/2021 10:08:13 AM

"Due to COVID-19, wait times may be long." Customers understood…16 months ago. If you're still using this as an excuse for poor customer service today, h…

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Telesystem Announces Voxnet Acquisition

7/14/2021 4:35:32 PM

Today, Telesystem announced the acquisition of Voxnet, further supplementing its suite of managed solutions.

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Kyndryl Reveals New Operating Models and Key Leaders as Company Departs from IBM

7/14/2021 3:17:22 PM

As Kyndryl prepares to go public, the company has unveiled its core business model, as well as an updated list of executive leaders for global operations.

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enVista Finalizes Acquisition of HCM Systems

7/14/2021 2:13:49 PM

After maintaining a long-term business partnership for many years, enVista has announced the acquisition of HCM Systems.

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Are We Moving Fast Enough to Secure Organizations from Security Breaches Growing in Size, Scope, and Cost?

7/14/2021 11:28:03 AM

A recent SANS survey sent shockwaves through the cybersecurity world, even as reports of massive phishing scams and ransomware attacks flooded the media, m…

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The Latest Easy Target for Bad Actors May Be Online Video Collaboration Tools

7/14/2021 10:41:21 AM

Growing attacks on collaboration platforms organizations were forced to use when work-from-home mandates were put in place around the world during the pand…

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LitLingo Offers AI-Driven Language Analysis for Business Communications

7/14/2021 10:33:27 AM

It's a regular occurrence: a company with a carefully crafted customer-facing policy slips up with one bad email that miscommunicates, offends and even put…

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Cloud Adoption Creating Identity Management Headaches in Healthcare

7/14/2021 10:28:27 AM

Healthcare organizations are moving to the cloud, and often more than one cloud for many reasons. First, this environment enables them to maximize the bene…

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Latent AI Latest Booz Allen Investment

7/13/2021 4:43:17 PM

Booz Allen Hamilton announced new investment in Latent AI, Inc., a provider of software tools offering adaptive AI and ML at the edge.

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CARROLL's M. Patrick Carroll Readies Launch of Seventh Multifamily Investment Fund

7/13/2021 4:31:06 PM

Leading Atlanta-based real estate investment firm CARROLL is building the framework for its seventh multifamily investment fund. Helmed by Founder and CEO …

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ActivTrak Coach Aims to Manage Productivity from Anywhere

7/13/2021 1:16:13 PM

ActivTrak has released a new coaching solution to help business leaders accurately assess employee performance from virtually any location.

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ProConnect with WebEx Offers Collaboration Enhancements for Hybrid Economy

7/13/2021 1:04:45 PM

Business communications solutions provider Consolidated Communications has announced the release of ProConnect with Webex, a new suite of tools integrated …

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Peerless Completes Alcatel-Lucent OmniPCX Enterprise Certification

7/13/2021 11:51:39 AM

Peerless Network completed SIP trunk interop cetification with the Alcatel Lucent OmniPCX Enterprise, adding another PBX partner.

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Why Your Computer Needs File Management

7/13/2021 11:49:54 AM

The files within your PC are a lot like the appliances in your house: the more you use them, the more they need attention--such as cleaning, wiping, and or…

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Tips on Maximizing Facebook for Your Business

7/13/2021 11:29:14 AM

Your ideal customers spend the majority of their time on their phones. A significant number of your potential customers are on social media platforms. Thes…

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The Impact of AI and Data Annotation on the Future of Agriculture.

7/13/2021 11:16:51 AM

The impact of Technology on various sectors of the economy cannot be understated. Certain factors such as unprecedented surges in population growth and …

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How to Make Your Company Stand Out Online in 2021

7/13/2021 11:07:15 AM

Online presence is becoming more important for businesses day by day. The internet has become a space for advertising, brand recognition, client interactio…

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Viber Forms Partnership with Sri Lanka's Dialog Axiata

7/13/2021 10:41:38 AM

Rakuten Viber, or simply Viber, is a cross-platform voice over IP and instant messaging software application owned by Japanese multinational company Rakute…

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How AI Is Shaping the Future of Medicine and Reducing the Risk of Health Hazards?

7/13/2021 10:05:51 AM

The advancement of technology and the development of new structures have led to the evolution of healthcare operations. These advancements are not only …

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5 Ways to Build Your Twitch Presence

7/13/2021 9:49:18 AM

Twitch is an Amazon-owned live-streaming platformed catered to a unique form of entertainment - video game streams. In June 2021, the platform saw an a…

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