ARTICLES & COLUMNS

Last Updated: 10:40 AM EST - Oct 20, 2021

TMCnet.com publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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Komutel Reveals Voice Recording Solution Now Avaya Compliant

9/9/2021 12:35:55 PM

Avaya UCaaS customers can now utilize Komutel's Komlog voice recording solution, adding a new resource for gathering critical customer and business metadat…

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Smart Cities Challenge Gets Proposed Re-START

9/9/2021 12:29:29 PM

Technological advancement is political party agnostic. Innovation isn't republican nor democrat, it is American. In 2015, the Department of Transportation …

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Vonage Looks to Support Small Businesses with Future-Proof Cloud Solutions

9/9/2021 11:43:20 AM

Vonage has developed a line of cloud-based communications solutions specifically designed for small to medium sized businesses to support growing hybrid wo…

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ISG Report Highlights IoT Interest Despite 5G Concerns

9/9/2021 11:37:30 AM

The 2021 ISG Provider Lens Internet of Things - Services and Solutions Report for the U.S. noted growing curiosity in leveraging 5G for enterprise IoT cont…

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Rocket Lab Lands Multi-Launch Deal

9/9/2021 10:55:55 AM

Rocket Lab announced a Multi-Launch deal to deploy the entire satellite constellation for Kineis. The project includes 25 IoT satellites launched via five …

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CUSTOMER Magazine Announces Winners of the 2021 Contact Center Technology Award

9/9/2021 10:21:04 AM

TMC today announced the winners of their 16th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.

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Plivo Survey Finds Back to School Shoppers Favor Retail Communications Most

9/8/2021 2:53:31 PM

A new survey from Plivo finds that back to school shoppers are more likely to opt in to direct messaging marketing campaigns.

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Talkdesk Report Finds Low AI Adoption Levels for Retail Contact Centers

9/8/2021 2:26:33 PM

A new research report by CX leader Talkdesk has found that only a small portion of retail contact centers are taking advantage of AI-powered solutions.

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CX Startup ClooTrack Snags $4 Million in New Funding

9/8/2021 2:14:02 PM

Customer experience analytics startup ClooTrack has received $4 million in new financial support from investors during a Series-A funding round.

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How Technology is Changing the Future of Fashion

9/8/2021 1:44:23 PM

After a busy fashion month, where the most prominent fashion brands were innovating on how to present their collections, it was time to discuss fashion and…

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LetYouKnow, Inc. is changing the automotive industry optics and increasing profit maximization for dealers

9/8/2021 12:55:34 PM

For new car dealers, getting customers includes navigating several steps in the sales funnel. Dealers must invest significant portions of their budgets int…

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How to Promote Your Business Online for Free

9/8/2021 12:26:20 PM

Money vs. strategy… When promoting your business online, it can be difficult to know where to focus your attention, which areas are worth investing in, and…

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8 Local SEO Mistakes to Avoid

9/8/2021 12:19:40 PM

Ranking for your company website is essential; the higher you rank, the more potential sales you'll be able to make. If you're trying to attract local cust…

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The impact of technology on forex trading - before and after

9/8/2021 12:14:30 PM

We know forex as a booming industry that has experienced tremendous growth in recent years. This global marketplace where national currencies are exchanged…

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Should Your Company Commit to Remote Work During the Pandemic?

9/8/2021 12:07:53 PM

Technology has allowed for a rapid change in the way we work and interact with one another. Remote work has become more and more prevalent in the 21st cent…

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7 Local Marketing Strategies to Improve Customer Experience

9/8/2021 11:58:24 AM

There's so much potential for local marketing online that it's important to take advantage of it as soon as you can. There are other local businesses out t…

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4 Ways To Improve Your Internet Connection

9/8/2021 10:06:35 AM

We all despise that buffering icon. And it always seems to happen at the most exciting moments of a show or movie; right when it starts to get good. Let's …

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TMC Labs Announces Unified Communications Innovation Award Winners for 2021

9/8/2021 9:28:38 AM

TMC announced the recipients of the 2021 Unified Communications TMC Labs Innovation Award.

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TMC Labs UC Innovation Winners Enable Future of Work

9/8/2021 9:25:04 AM

Winners of TMC Labs UC Innovation Awards help companies be more productive and efficient in remote and hybrid work environments.

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Connecticut Among First States to Allow Digital Drivers Licenses

9/7/2021 3:20:08 PM

Government officials of Connecticut recently announced new plans to allow digital drivers licenses at the start of next year.

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Toku Secures $5 Million in Series A

9/7/2021 3:04:50 PM

Cloud communications company Toku recently announced it has received $5 million in new funding to support growth initiatives and product development.

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El Salvador Struggles with Technical Issues as Crypto Joins Economy

9/7/2021 2:59:07 PM

South American country El Salvador became the first country to officially adopt cryptocurrencies as legal tender, but has encountered a number of technical…

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Driving Digital Transformation with Effective Application Delivery and Security

9/7/2021 1:26:18 PM

The COVID-19 pandemic underscored the importance of digital resiliency in the modern era. With employees working from home, and a shift online for consumer…

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Combatting Covid in the Classroom

9/7/2021 1:17:02 PM

Educational institutions and teachers themselves have come under pressure this year, as the pandemic has pushed them to pivot and adapt to a digital-only w…

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4 Ransomware Trends that Companies Should be Aware Of

9/7/2021 1:09:21 PM

This year has turned out to be one of the worst years for ransomware. Why? Because that's where the big money is. Large potential return on investment make…

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How technology has advanced online casinos

9/7/2021 12:22:27 PM

Online casinos have grown significantly over the last decade, not just in terms of revenue and market size, but also in the quality of services that they o…

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Survey Finds Call Center Agents Concerned About Future of Automation

9/3/2021 1:04:02 PM

Artificial intelligence still has a long way to go before becoming capable of fully taking over human contact center responsibilities, but human agents hav…

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IQVIA Enhances Medical Contact Center with AI Support

9/3/2021 12:58:49 PM

IQVIA announced it will be enhancing its medical contact center services with artificially intelligent virtual agents.

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Yeastar Announces Date for UC Launch Event

9/3/2021 12:54:51 PM

China-based PBX and unified communications solutions provider Yeastar has revealed the official date for the company's 2021 launch event.

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Tips for Successfully Onboarding Call Center Agents

9/3/2021 12:02:25 PM

The call center industry has one of the highest rates of worker turnover. By properly onboarding new agents, call centers can reduce churn and ensure agent…

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Why Are Major Console Gaming Companies Turning to the Mobile Market?

9/3/2021 11:56:27 AM

Is it wise for console gaming companies to diversify their assets by attempting to enter the mobile market? Read on to discover if this is a smart move for…

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Surge In Ransomware Attacks Prompts FBI Warning

9/3/2021 11:42:17 AM

In response to the massive rise in ransomware attacks, the FBI has released a special warning to businesses and citizens to ensure safe online and network …

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Odesso's No-Code Cloud Orchestration Platform Solves Automation Growing Pains

9/3/2021 11:36:55 AM

Mission-critical operations rely on a coordinated, reliable, scalable, and secure flow of work. Odesso was born in the cloud with a mission to accelerate d…

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How Businesses Can Survive The Chip Shortage

9/3/2021 11:27:25 AM

While the pandemic toilet-paper shortage may be memorable, the chip famine that started late last year is a shortage with more far-reaching consequences. G…

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Businesses Continue Using Technology To Advance

9/3/2021 11:17:56 AM

Over the years, more and more businesses have started using technology to thrive. They're using technology to reach more customers, deliver products faster…

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AI and Automation Increase Customer Satisfaction and Call Center Performance

9/3/2021 10:15:20 AM

A new report from conversational AI company Avaamo shows that customers prefer AI and automation. The technologies result in improved customer satisfaction…

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A Holistic Customer Service Strategy Begins with Digital Transformation

9/3/2021 10:10:35 AM

Customers are demanding improved and more personalized service and interactions. Businesses that want to succeed need to begin their digital transformation…

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Why Businesses Should Hire A Hacker In The Era Of Cyberthreats

9/2/2021 4:41:24 PM

The recent data breaches and information security attacks have global organizations on a red alert. The sudden switch to remote work has added to the cyber…

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Five tips for back-office support outsourcing

9/2/2021 4:26:10 PM

Several back office support tasks like record maintenance, clearances, accounting, and IT services can be time-consuming and stop you from focusing on more…

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4 Examples of Merging Gaming & Digital Health

9/2/2021 4:12:36 PM

Technological advancements have led to an improvement in major sectors of the economy in Poland and around the world. Digital health and gaming are among t…

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Traditional Endoscopy or Capsule Cams?

9/2/2021 4:07:07 PM

Capsule endoscopy cameras are used to see the insides of your small intestine, while endoscopies are long tubes with cameras inserted through the mouth or …

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Crypto Staking: How Effective Is Proof-Of-Stake System For Ethereum

9/2/2021 4:01:23 PM

As crypto becomes more and more popular, the major crypto ecosystems are taking pride in advancing their functionality and as they do this, the more opport…

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Flexential Cloud Fabric Launches to Provide Secure, On-demand Connectivity

9/2/2021 3:51:30 PM

Data center colocation and cloud solutions provider Flexential has announced the release of an all-new, on-demand connectivity platform that makes it possi…

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Making a Difference One Call at a Time: Tips to Starting a Crisis Call Center Hotline

9/2/2021 3:44:12 PM

Now more than ever, people are reaching out for help and support amid a slew of challenges in their lives. In fact, suicide hotlines in the US saw an 890% …

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Ohio 911 Call Center Agent Saves Life of Choking Coworker

9/2/2021 3:41:32 PM

People who work in emergency services call centers are familiar with assisting in saving lives, but in some cases, it happens literally. In Trumbull County…

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TCN Releases Online Guide for Managing Call Center Agents

9/2/2021 3:37:30 PM

Managing call center agents isn't the same job it was 20 years ago. Today, agents are more likely to be geographically dispersed (from home or remote offic…

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Aptum Introduces New Tiers For Managed Azure Cloud Services

9/2/2021 3:30:00 PM

Aptum has revealed three unique service tiers for Managed Azure Cloud Services, allowing customers to take a customized approach to meet their cloud goals.

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Solo.io Reports Impressive Growth Statistics During First Half of 2021

9/2/2021 3:00:03 PM

Solo.io has reported major leaps in success over the course of 2021, further cementing the company as a major player in the service mesh management market.

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Heritage Global Partners Joins ViciNFT For NFT Services

9/2/2021 2:52:41 PM

Heritage Global Partners has formed a new relationship with ViciNFT to support the growing demand for non-fungible token management services.

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NICE, Cloud 9 Extend Partnership for Cloud Compliance Suite Integration

9/2/2021 2:49:21 PM

NICE and Cloud9 are working together again to integrate Cloud9's voice trading platform with NICE's cloud compliance suite.

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