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ARTICLES & COLUMNS

Last Updated: 4:29 PM EST - Mar 21, 2023

TMCnet.com publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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Biotech Innovator Leen Kawas On How Biomarkers Integrate with AI and Machine Learning to Solve Complex Healthcare Problems

3/21/2023 4:14:52 PM

Artificial intelligence (or AI) and machine learning (ML) (a form of AI) are becoming relevant and significant in the biotech and life science industry. AI…

Why Every Business Should Invest in Intranet Software: Benefits and Features Explained

3/21/2023 4:09:25 PM

Intranet software is an essential investment for any business. No organisation today can keep itself running without a healthy intranet. So, what is an int…

How Technology is Changing the Future of Healthcare

3/21/2023 4:03:37 PM

Technology is rapidly transforming the healthcare industry, and the future of healthcare is looking increasingly digital. From telemedicine to wearable dev…

Why Do We Still Need a PC?

3/21/2023 3:57:36 PM

Do we still need a PC in this day and age of mobile devices? After all, modern smartphones and tablets are capable of a wide range of tasks, from web brows…

Mind Machines vs. Nootropics

3/21/2023 3:52:33 PM

Mind machines and Nootropics are technologies that help improve your memory and augment performance via neurochemical dialing, increased blood flow, and al…

HoduSoft Software Makes Collaboration Effortless for Small Businesses

3/21/2023 3:41:52 PM

HoduSoft is providing IP PBX software for small businesses worldwide with intent to help small businesses make collaboration effortless.

TCN Operator Wins 2023 TMCnet CUSTOMER Product of the Year Award, Presented by CUSTOMER Magazine

3/21/2023 2:16:50 PM

TCN, provider of a comprehensive cloud-based call center platform, announced its TCN Operator platform has been named a winner of the 2023 CUSTOMER Product…

Experience Assurance Changes the Game for Real-Time Communications and Telco Cloud

3/21/2023 2:12:31 PM

A telco cloud focuses on the creation of a common virtualized infrastructure to manage network functions, where each function is disaggregated from the har…

xperience Assurance Changes the Game for Real-Time Communications and Telco Cloud

3/21/2023 2:10:29 PM

A telco cloud focuses on the creation of a common virtualized infrastructure to manage network functions, where each function is disaggregated from the har…

Get Ready for the Future of WiFi with NETGEAR's New WiFi 7 Router

3/21/2023 1:17:57 PM

NETGEAR announced the release of its WiFi 7 router, the Nighthawk RS700, which boasts speeds of up to 19 Gbps and is designed to revolutionize connectivity…

11:11 Launches New Connectivity Solutions Powered by Fortinet Secure SD-WAN

3/21/2023 1:13:25 PM

Managed infrastructure solutions provider 11:11 Systems recently revealed the launch of its new 11:11 Connectivity Solutions powered by Fortinet Secure SD-…

Keyfactor Joins the CSA to Deepen IoT Connectivity and Secure Digital Trust

3/21/2023 1:08:22 PM

As the latest member of the Connectivity Standards Alliance (CSA), software company and IoT identity platform Keyfactor looks to better tap into the ubiqui…

Marketers and Influencers: A New Survey with Updated Figures and Trends

3/21/2023 1:04:25 PM

A recent study from Capterra highlighted illuminating trends regarding how marketers are investing - or aren't investing - in influencer relationships, and…

A New Blend of Success: Smoothie King Selects Medallia to Improve Experiences

3/21/2023 12:58:46 PM

Consumer and enterprise experiences company Medallia announced that it'd been selected by Smoothie King as its new experience platform.

MLB and Zoom Put Fans in Center of Close Calls

3/21/2023 12:43:11 PM

MLB and Zoom are in a partnership to put fans right in the center of umpires' close calls with Zoom Contact Center.

SpyCloud Finds Worrying Shift in Exposed Credentials Trend

3/21/2023 11:58:30 AM

There is a worrying shift in the trend of exposed credentials as threat actors move away from traditional account takeover methods and are gaining entry wi…

The Power of Omnichannel Messaging in Healthcare: Streamlining Communication and Improving Patient Experience

3/21/2023 10:30:10 AM

It's been three years since the start of the global COVID-19 pandemic, and the world has undeniably changed. The way people experience healthcare in the wa…

How to Effectively Collect and Analyze Customer Feedback for Business Success

3/21/2023 10:17:33 AM

Customer feedback is invaluable for any business looking to improve its product/services and overall customer experience. Listening to your customers' o…

Nicholas Zappas Discusses How Technology Impacts Entrepreneurship

3/21/2023 10:10:12 AM

In the modern era, technology has become an invaluable tool for entrepreneurs. New technologies have made starting and growing a business easier, giving ri…

10 Interesting Enterprise Cybersecurity Facts You Didn't Know

3/21/2023 10:04:04 AM

As we become increasingly dependent on technology, the risk we face from cyber criminals is now worse than ever before. Looking at the current cyber-attack…

InWith AI Platform Gives AI Chatbot Clones a Personalized Voice

3/21/2023 9:41:08 AM

InWith AI is revolutionizing the application of AI on social platforms by giving users the ability to create an AI chatbot clone that interacts with others…

Normalyze Makes History, Receiving the First-Ever Data Security Posture Management (DSPM) Patent

3/21/2023 9:00:00 AM

Today, cloud data security solutions provider Normalyze announced that it has been granted a fundamental patent for DSPM by the U.S. Patent and Trademark O…

New Relic's Observability Integration Empowers Engineers to Extract Value from GPT Applications

3/20/2023 9:07:13 PM

New Relic announced a machine learning (ML) operations capability that allows engineering teams to monitor applications built with OpenAI's GPT Series APIs…

MMC Implements RingCentral to Boost Customer, Employee Experiences

3/20/2023 5:29:50 PM

MMC decided to replace its on-premises legacy communications system with RingCentral and migrated 3,000 of its employees to RingCentral MVP.

Getting Your Business on Track for the Spring

3/20/2023 5:12:44 PM

While caffeinated drinks, such as coffee, may feel good at the time, there is a new category known as focus drinks, like Biolift, that may deliver what you…

Verint Partners with Carahsoft to Bring Customer Engagement to the Public Sector

3/20/2023 3:52:36 PM

Customer engagement company Verint announced a partnership with Carahsoft to bring customer engagement to the public sector.

NICE Reaches 1 Million Users Worldwide of Its CXone Cloud Platform

3/20/2023 3:47:37 PM

Customer experience company NICE announced that it reached an important milestone for its CX native cloud platform, CXone.

Future-Proof IT Issues with Lenovo's Premier Support Plus

3/20/2023 2:48:40 PM

To help businesses and their IT teams stay future ready, Lenovo offers its comprehensive IT support service, Premier Support Plus.

Playvox Receives 2023 CUSTOMER Magazine Product of the Year Award

3/20/2023 2:42:20 PM

Playvox, the leading provider of Workforce Engagement Management (WEM) solutions for digital-first contact centers, announced that its Capacity Planner has…

Challenge at the Edge: The Importance of High Fidelity in Customer Service Environments

3/20/2023 2:33:56 PM

ConnX and Nectar Services Corp. announced the availability of an advanced edge experience assurance solution.

Is It Possible To Hear A Pin Drop at the Edge of the Telco Cloud?

3/20/2023 1:56:39 PM

While the telco industry has made massive strides in moving to NFV and "programmable networks," there are still major challenges at the edge, especially wh…

Early Metaverse Adopters See Business Transformations

3/20/2023 1:37:13 PM

Eight out of 10 global executives agree that the metaverse is set to enhance business activities by making them more immersive, according to a Wipro study.

A New Standard for Satellite IoT Connectivity: An emnify-Skylo Partnership

3/20/2023 1:31:36 PM

emnify recently announced that it will collaborate with Skylo. This will allow customers to use 3GPP Rel-17 NTN-compliant radio user equipment for terrestr…

Critical Customer Service Issues Brought to the Fore

3/20/2023 1:15:22 PM

A report released by Sprinklr and Customer Contact Week Digital reveals what customer service leaders are saying their organizations are - and aren't - doi…

Salesforce vs ServiceNow: which one is better for you?

3/20/2023 11:38:39 AM

ServiceNow and Salesforce Service Cloud are leaders in different markets. Salesforce has a handful of various tools: CRM, sales, marketing, service, and ob…

What is a Plumbing Invoice App, and how does sit work?

3/20/2023 10:28:14 AM

A plumbing invoice app is a software application designed to assist plumbing businesses in creating and managing invoices for their services. It is a digit…

Dr. Jatin Patel Shares What Diseases Can Be Treated With Infusion Therapy

3/20/2023 10:22:17 AM

Infusion therapy is a medical treatment that involves the intravenous administration of medication directly into the bloodstream. Expert Dr. Jatin Patel in…

What Is a Bitcoin Wallet Address?

3/20/2023 10:03:34 AM

To keep your crypto secure, you might opt for a Bitcoin wallet. Learn what a Bitcoin wallet address is by reading this brief guide.

Is Your Business Using Data Efficiently?

3/20/2023 9:52:12 AM

All companies hold data; it is unavoidable. But, few companies are aware of just how much data they have and the potential that it offers. Data is one of a…

Reasons Why Telemedicine is the Future of Healthcare

3/20/2023 9:42:26 AM

Are you living in a remote area? You can consult a doctor through telemedicine service. Here are the reasons why telemedicine is the future of healthcare.

Container Security Challenges in 2023

3/20/2023 9:34:55 AM

Container security is the practice of securing the various components of a containerized application to ensure that the application and the infrastructure …

Alkira Takes Channel Presence to New Heights via HighPoint

3/17/2023 5:29:22 PM

Alkira has entered a partnership with HighPoint, a provider of technology infrastructure solutions.

Gaps in the Customer Service Journey Hurt Businesses

3/17/2023 5:18:00 PM

A Sprinklr study recently revealed, in partnership with Customer Contact Week Digital, significant challenges throughout the customer service journey.

StoryStream Revisualizes e-Commerce Engagement via Live Video Shopping Solution

3/17/2023 5:07:05 PM

StoryStream, with its AI-powered visual commerce capabilities, launched its Live Video Shopping solution to bolster e-commerce engagement and customer sati…

Winning Teams in Telco: H2O.ai and Snowflake Partner to Bring the Telecom Data Cloud to Life

3/17/2023 1:41:21 PM

AI and cloud software company H2O.ai announced its ML collaboration with cloud and data platform company Snowflake for the launch of Snowflake's Telecom Da…

T-Mobile Officially Pairs 5G Advanced Network Solutions with AWS

3/17/2023 1:28:08 PM

As the first U.S. wireless provider to work with AWS on delivering customized 5G edge compute offerings, T-Mobile is setting a standard for industry transf…

Manage Workforce Passwords through CyberArk

3/17/2023 1:24:50 PM

CyberArk's cloud-based enterprise password management solution, Workforce Password Management, enables organizations to securely capture, store and manage …

Southwest Chooses AWS to Enhance Travel Experiences

3/16/2023 5:44:50 PM

Southwest chose AWS as its preferred cloud provider to enhance its customer journey, better optimize operations, and streamline infrastructure costs.

New Research Underscores the Importance of Identity Security and MFA

3/16/2023 4:31:01 PM

A recent investigative report from Oort has revealed user data, login info, and behavioral intelligence from more than 500,000 identities. Oort has recomme…

Sunamp and Sheen Parkside Announce Collaboration to Establish Mobile Heat Networks Across the UK

3/16/2023 4:16:22 PM

Thermal battery company Sunamp partnered with Sheen Parkside, an infrastructure arrangement and operations group, to establish mobile heat networks across …

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