Subject:::Wheelings & Dealings: Verint to Buy KANA - TMCnet's TechToday
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Verint to Buy KANA in an Effort to Expand Customer Experience Solutions


Verint today announced its intention to purchase KANA Software for $514 million in cash.Publicly owned Verint, which is listed on the NASDAQ, offers a variety of solutions including work force optimization tools, speech and text analytics, voice of the customer solutions, and more that help businesses get the most out of their customer service staff and more effectively interact with customers.

Why You Need to Know:This deal is important because it represents Verint's second largest acquisition to date, and is yet another recent example of how companies in the customer engagement space are purchasing complementary companies and cloud-based entities to amp up their strategies in this realm.


 

Wheelings & Dealings: Fusion Secures $44.0 Million in Funding, Acquires Broadvox's Cloud Services Business

It would seem that cloud communications and managed services provider Fusion Telecommunications has some pretty ambitious New Year's resolutions for 2014. Today, January 6th, the company announced the completion of its acquisition of Broadvox LLC's cloud services business, thanks to a successful round of financing worth $44 million.

Why You Need to Know:Now with over 10,000 customers and 500 distribution partners, Fusion is set for rapid expansion in the cloud services space.
 
 

Facebook May Face the Music on Privacy in California Class Action

There is an old question that seems very apropos at this moment. It goes something along the lines of, "What happens when an irresistible force meets and immovable object?" Ultimately, something has got to give.

Why You Need to Know:The class action lawsuit against Facebook over illegal use of personal information has prospects of going forward with huge consequences for ad-based social networks and portals. California could once again be a trend setter.
 
 

Cisco vs. VMware: SDN Battle Royale

When it comes to software defined networking (SDN) one doesn't often think of VMware. But SDN is really the virtualization of the network, and who, after all, is the king of virtualization? The rise of SDN is now pitting virtualization leader VMware against network giant Cisco, a battle analyzed by Pushers Interactive owner Ethan Banks in a recent piece for Network World.

Why You Need to Know:As virtualization is the future of server computing, SDN may well be the future of the network. And VMware and Cisco are heading in different directions defining what an SDN platform ought to be.
 
 

Comings & Goings: Former HTC/Sony Ericsson Exec is Hired by BlackBerry

Ever since John Chen took over as BlackBerry's CEO, there has been a lot of house cleaning going on. Quite a few top executives have been let go and several new faces have taken over. There have also been a lot of other changes since the beginning of November when Chen took hold of the reins.

Why You Need to Know:There is speculation that Louks will be in the position to facilitate the transition to BlackBerry devices being manufactured outside. This of course also raises the question as to hold long will this position be needed.
 
 

 
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