Subject:::IVR Cheat Sheet - Speech Technologies eNewsletter Speech Technologies eNewsletter
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October 06, 2010

IVR Cheat Sheet from

Yes, we all need the good ol’ cheat sheet now and then, so has graciously supplied you with the one you need for IVR. Here are some best practices in IVR design to make your system efficient and effective for both you and your customers:

Let callers know what to expect from the system immediately. This is a simple rule that applies to any customer experience. Present a pleasant greeting and explain succinctly what the system can and will do for the caller ... Read More>>>

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