By Paula Bernier, Executive Editor, TMC
A low-cost proprietary network provider, which has a big name investor and will serve to efficiently feed M2M traffic onto LTE networks, is set to be unveiled next month at CTIA.
By Eric Lebowitz, Digital Content Editor
During the opening keynote for Smart Voice Conference at ITEXPO, Dr. Valentine Matula, senior director and head of Emerging Product and Technology for Avaya, discussed some of the exciting developments he is seeing-and helping create-for voice interactions.
By Allison Boccamazzo, Managing Content Producer
While most of us are hoping to make waves at the beach during this last hot stretch of summer, Masergy, a global cloud and unified communications as a service (UCaaS) provider, is looking to make waves in 2014 as the powerhouse behind the world's largest independent global cloud network platform. As ITEXPO West 2014 kicks off today at the Rio in Las Vegas, VP of Cloud Communications Dean Manzoori sat down with TMCnet to discuss what Masergy has up its sleeves as we welcome the second half of the year.
By Carrie Majewski (née Schmelkin), Director of Content Marketing, Content Boost
The customer service game has without question changed in recent years and, as such, best-of-breed businesses have had to take note of call center solutions including CRM, presence technology and call recording, to name a few. Just take a look at the following statistics aggregated by VPI as evidence with regards to where the customer service game is headed:
By Paula Bernier, Executive Editor, TMC
Data and video are getting a lot of the attention these days, but voice is here to stay, and it's getting better than ever. That was the sentiment this morning at the SmartVoice Conference, with is collocated at ITEXPO this week at The Rio in Las Vegas.
By Paula Bernier, Executive Editor, TMC
Call recording gained ground in the call center arena as a way for organizations to capture calls so they could assess where agents might benefit from additional training. But the opportunities for call recording continue to expand both within the contact center and beyond, as more businesses aim to collect, store, and analyze what goes on during their real-time interactions with customers.
By Adam Brandt, Web Editor
ITEXPO is underway and has brought the opportunity for thousands of IT industry enthusiasts, as well as service providers, carriers, resellers, developers, and enterprises to share in shining erudition their knowledge of the latest and greatest the field of business technology has to offer.
