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Collecting information is key to being successful in marketing. You need to learn who your audience is and what they think in order to effectively target them. Here's a few ways marketers can use online forms to improve their campaigns.
Moki, a developer of interactive kiosk applications, recently announced the launch of its MokiTouch 2 which updates the previous model and comes with built-in analytics to track customer interaction levels.
Aspect Software has appointed two Avaya veterans to kick off an aggressive partner recruitment drive in Europe for its cloud-based contact center services.
I purposefully don't answer my phone enough so callers will email me instead. The reason is simple: voicemail and phone tag is inefficient and I just don't have time for such inefficiency. I still talk with people on the phone, but when we've scheduled it by email first. This is basically the same thing that good IVR systems attempt.
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