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Today's Newsletter Sponsored by Genesys
Today's Features Latest News
•Wheelings & Dealings: Genesys to Boost Social Media Effort with Solariat Acquisition
•Five9 Discusses How to Bring Meaning to Customer Relationships Today
•How Can Workforce Optimization Help Improve the Customer Experience?
•Cloud Contact Centers Find Benefit Beyond Cost
•Qualfon to Inaugurate New Contact Center in Harlingen, Texas
•Indosoft Releases New Control Function for its Multi-Channel ACD
•Comings & Goings: Alteva Expects to Drive Long-term Shareholder Value with Management Reshuffle
•BroadConnect Telecom Intros Solution to Enhance Contact Center Experience
•BrightBox Solutions Adds Licensing Model to its Help Desk Premier Software
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Featured Free Industry Resources
•The Bad and the Ugly of Out-House Agents
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•Voice of Your Customers - Listening is only part of the story
•Do you know where your customers really are?
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