Subject:::Apple Apologizes for Crummy Customer Service in China - CUSTOMER CUSTOMER
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CUSTOMER : 4/03/2013 eNewsletter
 

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Apple wants to do better, really. At least when it comes to how the company runs its customer service operations in China. Also, Apple wants China to know that is not arrogant.
Zoho, which makes cloud-based productivity, collaboration and business applications, has just announced some major feature enhancements to its customer relations management software (CRM).
In an effort to better manage their pipeline and deploy funds more efficiently, Cleveland, Ohio-based small business private equity firm Evolution Capital Partners has adopted Navatar Group's cloud-based private equity CRM (customer relationship management) platform.
Apple has its Apple Store, Google has its Play marketplace, and now unified communications (UC) solutions provider, Interactive Intelligence, has its own marketplace. The recently launched Interactive Intelligence MarketPlace site is a collection of third-party and internally developed products and apps designed to leverage Interactive Intelligence's contact center automation, UC and business process automation solutions.

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