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Forrester Best Practices:
How to Improve IT Service Delivery and Support

Join us for a live Webinar on January 23 featuring Chip Gliedman, principal analyst for Forrester Research, who will reveal 5 best practices for improving IT service delivery and support.

Key Reasons to Attend:
- Discover 5 strategies that every IT help desk should practice for improved service delivery.
- Learn how to improve internal customer satisfaction levels and overall IT perception.
- Receive service and support technology recommendations for increasing agent productivity and end-user satisfaction

Click Here to Register Now
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Microsoft CRM from CRM OnTarget, Clickatell and Dontgo, Omniture and Air Alaska, Cornerstone, Auto/Mate CRM, Real Magnet and Salesforce
$50 Billion Online Ad Market
Call Center Software
Customer Care
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VOIP DOESN’T REQUIRE ANY PHONE EQUIPMENT INVESTMENT
One of the key benefits of "VoIP" phone service is the large amount of savings over traditional phone service. The drastic reduction in long distance, international, and toll free calling rates provides discounts that can save businesses up to 50% or more off of their phone costs. However, most VoIP vendors offering these long-term savings require a huge up-front investment in new phone systems and equipment before those eventual savings become a reality. To a large corporate entity with millions of dollars to spend, that might not pose much of a problem because the ROI can be measured in years, but for growing small to mid-sized companies, dependant on every dollar to survive, that kind of up-front expense is simply not an option.
What most of these businesses don't know is that there is a way to reap the long-term savings of VoIP without having to make a large equipment investment, or any equipment invest at all. A company may simply replace their high-cost phone lines with lower cost VoIP services, WITHOUT replacing their phone systems and data networks, simply continuing to use them as currently installed. Choosing this solution gives the SMB market access to all of VoIP's benefits without the potentially bank-breaking investment costs, and extends the life of the equipment investment that's already been made.
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Upcoming Events From TMC
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  • INTERNET TELEPHONY Conference & EXPO
    East 2008 - January 23-25, 2008 - Miami Beach Convention Center
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