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Convergence in Telecommunication
Only about 20 years ago, the telecommunication world was clearly defined. During these days, an incumbent operator delivered a voice service based on a relatively simple technology dedicated for that purpose. A few years later, the introduction of mobile services brought about a major revolution.

The back office, and to some extent, the front systems were, as a result, relatively strongly linked to these underlying technologies. As an example, billing systems were able to deal primarily with fixed line voice in post paid mode.

Thanks to the generalization of the IP and IMS in telecommunications, the increase of hardware power as well as the increased use of layered architecture in software development, the telecommunication world is now going towards:

-Network access convergence: The underlying transport technology you are using does not matter anymore. You can use the same handset for your mobile GSM/Wimax or fixed line Wifi connection at home.
-New, innovative value added services. These value added services are becoming so advanced that we are now seeing a new form of convergence, industry convergence through the merger of the telecommunication, media and Internet industries into one.
-Improved time to market as new services means modifying only a piece of software instead of upgrading a full set of nationwide switches.
-Front office and back office systems which are less and less dependent on the underlying technology and more and more agile especially when it comes to configuration updates or convergence management.

However, we at Comarch believe there is still room for improvement for increasing these trends and providing increased convergence through better BSS and OSS products.

This article aims at describing our approach.
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