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From the company that brought you Aspect eWorkforce Management comes PerformanceEdge. Now you have the power to rise above the day-to-day reality and transform the performance of your contact centers. Learn how you can leverage performance optimization to help achieve corporate objectives - Read the white paper.
Call Centers Optimal Choice to Handle Communications in Health Emergency
Merced Systems' PowerCoach ensures that Employee Coaching is Done Right
Altitude Software Provides Goldshield with Robust Contact Center Solutions
Need for High Quality Contact Center Services will Help Bolster North American Outsourcing Market
SugarCRM's 'Sugar Theme Club' Established
Avaya Names Consultedge as National BusinessPartner
GRAHAM TECHNOLOGY: Vodafone Netherlands goes live with ciboodle; Graham Technology aims for a customer service revolution
Jacada Selects Guy Tweedale to Head European Operations
LiveVox Announces LiveVox Voice Portal 3.0 for Call Centers
Salesforce.com Fishes up a 74 Percent Increase for Q3 Net Income
Loquendo Announces Availability of TTS 7 on MRCP Server
Contact Center Services Company American Customer Care Opens New Location in Pennsylvania
CRM Q3 Results from Sedona, Salesforce.com, Kana in Amsterdam, Cyber Gear’s CRM for Real Estate, SugarCRM Theme Club
Jajah Answers the Call
Call Center Furniture
Call Center Outsourcing
CRM Solutions
Call Center Recording



Interactive Voice Response consolidation (IVR) strategies featuring the HP OpenCall Media Platform
Consolidating multiple, disparate legacy Interactive Voice Response systems into a unified, standards-based IVR platform offers service providers the dramatically enhanced performance, simplified infrastructure management, and continuing cost savings needed to increase business agility and successfully compete in today’s dynamic services marketplace.
The HP OpenCall Media Platform provides a mature, field-proven and future-proof IVR consolidation solution that delivers ongoing returns and enables a more engaging end-user experience.
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