What's Hot This Week in CRM

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8/12/2011

	Auto Dealer CRM Provider DealerSocket Adds DealerTrack Credit Application Integration
	Customer Privacy an Issue for Companies Moving to Cloud CRM
	Hosted Predictive Dialer: Get Elastic in Your Contact Center with Cloud Capacity
	Harmony Offers Viable Solutions to Enhance Agent Performance
	Three Simple Ways to Write Efficient Surveys
	Adding IVR To Customer Service? Do It Right And It Pays Off
	Spanish Language Contact Center Solutions Cut Costs, Improve Customer Service Rates
	Health Insurers' Customer Service Still Bad, Despite Tech Spending, Says Survey
	Angel IVR Improves the Customer Experience
	Customers Like Funambol Because It Supports Different Types of Devices
	TeleTech Advocates for At-Home Models for Premier Customer Experience Management
	Leads360's Predictive Dialer Helps Turn Leads into Customers
	Customer Experience Management Association Gears up for Webinar
	Customer Satisfaction, Operational Efficiency Crucial to Credit Union Success
	ATN Says Alltel Customer Losses Slowing During Transition
	Enteracloud Introduces Special Pricing Structure for San Diego Colocation Customers
	MRV Unveils Latest Carrier Ethernet Access Platform for Communications Provider Customers
	Enventis Achieves Customer Satisfaction Excellence Gold Star from Cisco
	VoIP Provider VoicePulse Enhances Website to Focus on Residential, Enterprise Customers
	Fujitsu Migrates the National Skills Academy to Salesforce.com's Customer Service Software

	Can Your Center Keep Up with the Changes?

	The Benefits of Unified Communications in Small and Medium Businesses (SMB)

	Customer Service in the Digital Workplace

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