What's Hot This Week in CRM

If you have trouble viewing this email, click here to view online.

3/12/2010

	Clearing Up the Misconception of Telemarketing Software & Automated Calling
	Workforce Management Software Helps Call Centers Save Money
	Predictive Dialer Analytics, Data Mining: Forrester
	Gartner Updates Focus of CRM Conference, Yankee Fan to Speak
	NextiraOne Receives Cisco Customer Satisfaction Recognition
	Open Source CRM in Action in Houston, Tampa
	LSS & Process Customer Improvement Experience Scheduled for Miami
	Southwest Gas Improves Customer Service with CIC from Interactive Intelligence
	Free Webinar: Reduce Service Costs While Improving Customer Satisfaction
	Remote Availability and Performance Monitoring Drive Improved Customer Experiences
	Medical Center Improves Service with Auto Attendant Delivered as Fully Managed Service
	Auto Dialer Technology Increases Productivity, Maximizes Operations and Even Saves Lives
	Who Needs a Receptionist when You Have Parlance's Auto Attendant Solution?
	Improve Your Company's Image with Parlance's nameConnector Auto Attendant Solution
	NetSuite's Cloud-based Business Software to be Available in Google Apps Marketplace
	PortaBilling100 Offers Easy Deployment to Users
	Intelestream Creates Online CRM System Catering to the SMB Market
	Don't Forget: IVR Technologies Webinar on Driving Revenue, Increasing Business
	Interact Talks Advantages of VoiceXML, Competitors and the Market Place
	Infor on the Benefits of CRM Solutions: Interview
	IVR, E911 Moves Emergency Vehicles Away from Gadget Use
	Call Monitoring Proves Necessary in Many Business Deals
	New Idea2 CRM Goes Live
	Convergys, Sonda Partner to Serve Mexican Assisted/Self-Service Market
	Sales Software Provider Salesforce.com Increases Revenue 21% in 2010
	SugarCRM Announces Agenda for Open Source CRM SugarCon Event
	Call Monitoring Gets Boost with New SVP of Call Center Operations
	Excessive Use of Smartphones While Driving Could be Eliminated with an IVR System
	Allconnect Launches New Danville, Virginia, Call Center
	Exxaro Selects SAP's CRM Solutions to Manage Finshare Shared Services Center
	SugarCRM Intros Partner Program, Extends Open Source CRM Systems
	Arbinet's Premium Mobile Routing Table for ACS Guarantees Caller Line Identity

	Going Mobile - Mobile Customer Service Moves to the Forefront of Multi-Channel Interaction

	Improving Call Center Outsourcing with a Hosted Solution

	Cost Effective Contact Center Communications: Improve Operational Efficiency, Reduce Inbound Calls, Build Customer Satisfaction
	Managing Convergence: Five Keys to Bullet-Proofing Your Converging Voice and Data Network
	Internal Monitoring Isn't Enough... Treat Yourself Like a Customer - Remote Availability & Performance Monitoring from IQ Services

	VoiceXML
	Answering Service
	Customer Service Software

For more information about TMC, visit www.tmcnet.com.