What's Hot This Week in CRM

11/06/2009

	COMMCO Switches from SAP to NetSuite OneWorld
	Open Source Provider's CRM Systems Now Offered by Tata Communication to India Market
	Purchasing Cheap Contact Center Headsets like Playing 'Russian Roulette' with Agents' Hearing
	Contactual's Virtual Call Center Software Supports Spirit Incentives' Business Continuity Plan
	Call Center Solutions Provider Contactual Inks Reseller Deal with Holland-based HTSE
	Call Center Hiring: Screening Applicants for Web Chat Skills
	Bankruptcy Management Solutions Adopts Zeacom's Call Center Software to Improve Customer Service
	Call Center Scheduling Solutions Allow for Quick Comparison of ACD Logon, Time Clock Entries
	RedPrairie to Offer Pre-integrated Application Modules on NetSuite's SuiteCloud Platform
	CallFire Adds Classical Music to Open Source Systems Offerings
	VanillaSoft Reseller Program Helps Members Expand Business and Increase ROI
	Sales Software Offers Users a Full Circle System
	Sales Cloud Provides Essential Tools to Improve Agent Sales
	Sales Software's Open Communication Increases Agent-Customer Relationships
	IVR Provider Suggests Ways to Improve Call Center
	Additional Features of Five9's Release 7.3 Upgrades User Experience
	OneBill Expands Online Customer Service
	Customer Satisfaction with High-Speed Internet Up, Power Found
	CyanGate Announces S-Drive for Salesforce.com
	Aspect Wins Contact Center Award from PilotHouse
	Contact People Predicts Recruitment Boom, Increasing Difficulties
	AltiGen Signs Up BuySeasons as Customer
	Ideal Dialogue Rolls Out Call Center Product
	Voxeo Gaining Ground with IVR Solutions
	inContact Emerges Leader in Hosted Contact Center Implementations
	Bell Mobility Plans to Offer SpinVox Voice-to-Text Service
	Cheetah Software Systems Intros Customer Visibility System

	Role of Communications Technology in Business Continuity Planning & Disaster Recovery for Contact Centers

	Talking Service Delivery Optimization with Genesys

	Genesys, Inquira on Web Self-Service as the New Strategic Imperative

	Lead Management Software
	CRM Software
	Virtual Receptionist

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