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May 12, 2009

Call Center Software Provider Zeacom to Participate in Paragon's Technology Expo 2009

By Patrick Barnard, Senior Web Editor, TMCnet

Call center software provider Zeacom (News - Alert) will be among the tech firms participating in Paragon's Technology Expo 2009, a one-day, multi-tracked event designed to address the IP/IT challenges of mid-sized and enterprise businesses, call centers, municipalities and educational institutions.




The event will feature a variety of presentations focused on trends and issues relating to IP communications, IP physical security and data management. Presenters will include experts from Zeacom, Anixter, Aruba Networks, Avaya, Axis Communications, HP, NEC (News - Alert), Polycom, VMware, Xiotech and others.

It will be held Monday, June 8, 2009, from 8 a.m. to 4 p.m., at the McNamara Alumni Center, University of Minnesota, 200 Oak Street SE, Minneapolis, MN, 55455. It is being presented by Paragon Solutions Group with sponsorship from Anixter, Avaya (News - Alert) and Xiotech.

Keynoting will be Jon Toigo, CEO and managing principal of Toigo Partners International and author of 15 books including “The Holy Grail of Network Storage Management” and seven regular print and online industry columns. His presentation, which will be held from 8:30 to 9:25 a.m., is entitled “True Convergence (News - Alert) and what it means to YOU.”

Admission includes continental breakfast and lunch from D'Amico Catering, entrance to Toigo's presentation as well as multiple seminar tracks focused on the IP/IT issues facing businesses, government agencies and educational institutions.

TMCnet’s Brendan Read recently interviewed Zeacom CEO Ernie Wallerstein about trends in the contact center industry and in particular unified communications. In the interview, Wallerstein said the current economic situation is having a “significant effect on the unified communications and contact center marketplace.”

“Providing quantitative ROI for all aspects of any UC offering has become imperative,” Wallerstein said. “To date, ROI for UC has been relatively soft, which needs to change: and change quickly. The pressure on the traditional PBX (News - Alert) vendors like Nortel and Avaya is immense. While these conditions are, generally speaking, slowing down the industry, they are having a converse effect on positioning the application-lead solution vendors, like Zeacom, which are benefiting as enterprises move away from PBX-centric communications solutions.”

Corcoran, Minn.-based Paragon Solutions Group announced its entrance into the telecommunications market in March. In a release, CEO Maria Vojta said up until recently the company was prevented from entering the market due to a previous agreement “with the buyers of a telecommunications company we previously founded and sold.” That agreement has expired, she said, thus the company is “prepared to offer our customers next-generation technology paired with the experience and dedicated service that make IP communications and Paragon an affordable, intelligent investment for organizations of all sizes."

Zeacom also made news in March when it introduced its new ROI Calculator for demonstrating the financial benefits of the Zeacom Communications Center (ZCC) software suite. This Web-based tool will be of value to the more than 100 VARs and channel partners selling Zeacom’s call center software solutions worldwide. With the ROI Calculator they can show high level decision makers how Zeacom’s call center software -- offering advanced features such as rich presence, operator console, executive mobile, and executive conferencing -- can reduce operating expenses, increase revenue, boost agent productivity and improve customer service in a short amount of time.

To register for the upcoming Technology Expo 2009 call (763) 463-3700, email RSVP@paragon.net, or visit www.paragontechexpo.com.

Patrick Barnard is a contributing writer for TMCnet. To read more of Patrick’s articles, please visit his columnist page.

Edited by Patrick Barnard

(source: http://www.tmcnet.com/channels/call-center-software/articles/55940-call-center-software-provider-zeacom-participate-paragons-technology.htm)




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