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What's Hot in CRM
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Procter & Gamble Wins Award for Use of Polycom SpectraLink Phone System
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Sennhesier Brings More Pleasure to Music Lover's Ears for the New Year
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SugarCRM: A Look at Open Source CRM
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Home-Based Agent Model Could Ease Call Center Holiday Load
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Hosted IVR Highlighted on Ifbyphone Blog
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The Challenges of Managing a Mobile Network
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Marketing Software Q&A
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Salesforce CRM Adopted at Carlson
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The Phenomenon Known As "Sleepworking"
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Convergys Opening New Call Center in New Mexico
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Consona's KNOVA CRM Solution Chosen By Yale University
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Survey Finds UK Companies Failing to Provide Adequate Support via Online Channels
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CRM More Attractive for Language Services Provider Firms in 2008, Study Finds
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RFID: Coming Soon to CRM Near You
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CRM Firm Activeo Signs Deal to Resell Calabrio Products
You might be interested in this relevant, free
White Paper
.
Best Practices for Leveraging Home-Based Agent Solutions for Sales and Marketing
See how a major financial services company is leveraging home-based agents to help scale their call center and maximize the revenue of every call
You might also be interested in these relevant, free
Webinars
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Remote Agents: Taking Full Advantage of the IP Contact Center
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Call Recording � Evolving from TDM to VoIP by Transitioning Challenges into Opportunities!
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Balancing Cost Effectiveness with a Commitment to Service Leveraging Speech Technologies in Your Contact Center
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